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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
402 ratings and 186 comments received in the last 90 days.
11 April 2025
Perfectly happy. A couple of issues on both sides, eg we had to wait for my funds to arrive before proceeding, but all sorted out amicably. The car arrived a few weeks earlier than predicted, which is good.
08 April 2025
All incredibly smooth and easy.
08 April 2025
As usual having purchased a number of cars from BMW my experience has always been 100%.
05 April 2025
The salesperson was helpful, supporting me throughout the purchasing process
04 April 2025
Tony Lewis did an excellent job at Berrys of Croydon
02 April 2025
Lucy was very communicative, up front about any extras, followed through on details, extremely helpful and patient. It was very exciting and special to see my new car so beautifully presented and ready to go in the showroom
01 April 2025
Everything went well in part exchanging my 2019 X1 for a much improved latest version
01 April 2025
very good, totally happy with the experience of buying a new car rom Berry BMW, again James Hunter is a very good sales manager and really personable, i especially likes the car "reveal" which made the experience even more special than it was
22 March 2025
Lucy made it extra special and played along with a surprise for my two kids. It made it extra special on the day
21 March 2025
Because it was a good stress free experience and everyone was most efficient and helpful.
16 March 2025
Great car. Quickly delivered
08 March 2025
After 22 years as a Jaguar driver, walking into a BMW centre was a little alien. Lonny was excellent at every stage of our journey and decision to buy a BMW.
07 March 2025
Everything I asked of was done
19 February 2025
Nice showroom. Relaxed process.
18 February 2025
First class - delivered ahead of schedule.
11 February 2025
Lucy was professional, patient, and knowledgeable. She explained everything clearly, answered my questions, and made the experience smooth and enjoyable.
07 February 2025
Purchase and delivery all good
05 February 2025
The sales team found a car in the production cycle that almost matched my perfect spec and I was driving my new car within the same month!
04 February 2025
Prompt, personable service at all levels.
04 February 2025
Great job all round
21 April 2025
Car was cleaned, oil changed, the work explained and all done within the same day.
21 April 2025
The team is absolutely fantastic
21 April 2025
About 8 yrs ago the service was so poor. Its the other end of the spectrum now, well done fir addressing the issues
19 April 2025
In & out.
19 April 2025
Everything went nice and smooth
17 April 2025
Everything now works perfectly!
16 April 2025
Everyone was very friendly and professional.
15 April 2025
The service quality far exceeds, consistently, the service levels and quality of any dealership I have dealt with. I drive 125 miles to have my vehicle serviced here. Which is 125 miles away from my nearest BMW centre in Yeovil,
15 April 2025
Whole experience was excellent especially Mitch at Thames Ditton
14 April 2025
Everything looked after really well
14 April 2025
Nice and friendly
13 April 2025
Professional, efficient and friendly
13 April 2025
Perfect experience
13 April 2025
No complaints
12 April 2025
The whole experience, from booking the car for service to pickup.
10 April 2025
I was kept up to date as to timings but i was not satisfied with the car clean which was done in a hurry i think because i needed the car to see my husband in hospital. This was remedied later and the car was spotless inside and out.
10 April 2025
All the staff were very helpful
09 April 2025
Good did a good job. I was pleased.
09 April 2025
As above. Joe was great.
09 April 2025
I waited for my car while it was being serviced. The service time was 2 hours but the Labour cost came in close to 400 pounds which is ridiculously high
08 April 2025
Everything was very clear and uncomplicated from the beginning to the end. My service advisor Mitchell was very helpful and sorted out my problem. Thank you !!
08 April 2025
I was very satisfied. The team at Berry Thames Ditton provided excellent service throughout.
07 April 2025
The car was returned to me working perfectly and CLEAN.
07 April 2025
My problem was fixed and the staff couldn't have been more helpful
07 April 2025
A difficult personal situation was resolved by a loan car for the period my car was off the road. This was hugely appreciated and Mitch should be congratulated for his consideration and assistance to help me resolve this problem.
06 April 2025
Very friendly and lovely
06 April 2025
Excellent service, very well looked after throughout
06 April 2025
Everything was great including delivering the car home . I bought a map upgrade as that wasn't working and bought it through the app. I was told it should work 30mins after starting the car but it still has me in the wrong place on the map
04 April 2025
As above
03 April 2025
very efficient and great communcation
03 April 2025
Very satisfied with the service I receive
03 April 2025
Swift service
01 April 2025
Excellent service
01 April 2025
Great job.
01 April 2025
All went as planned.
30 March 2025
Very. Always had great service for the 6 years I have been using this service centre.
29 March 2025
Lucy was very responsive and helpful
28 March 2025
Friendly and attentive staff
28 March 2025
Kept informed throughout and great communication
28 March 2025
Vicky schoon kept the informed about the progress of my car was very professional, knowledgeable and the car was returned to me after a full valet looking great
28 March 2025
Shirin was amazing Also the video of the car was excellent and the updates on progress throughout the day
28 March 2025
Vehicle was returned dirty
27 March 2025
have been coming to BMW Thames Ditton for years, was a little frustrated at how long the EGR recall issue took to actually resolve and happy that it is all done now. Always to see that Shirin S is still there as he always looks after things
27 March 2025
Completed repair
26 March 2025
Efficient drop off and good communications throughout
25 March 2025
Well looked after by ash and the team. Prompt and courteous.
24 March 2025
Because when I was leaving I noticed 6 error messages on my dashboard and when I asked the service team to take a look I was told they would disappear once I drive a bit. But they haven't!
24 March 2025
I have a 2006 M3. Although an 18-year-old vehicle, staff make an exceptional effort to obtain not readily available oem parts and ensure that fault finding and repair is effectively carried out. Conducted in a polite, knowledgeable and timely manner
24 March 2025
Wanted while you wait, all sorted
24 March 2025
Polite and ease of service
23 March 2025
Issue was resolved and DashCam unit was replaced free of charger under warranty.
23 March 2025
I felt like my concerns were listened to and there was constant communication back and forth between myself and BMW Thames Ditton.
23 March 2025
Freindly and efficient service
23 March 2025
A significant improvement in customer service over that experienced 3 or 4 years ago - very impressed. My only disappointment is the businesses locationrelative to where i live creating a lengthy drop off or pickup experience.
23 March 2025
Great care
22 March 2025
I didnt recieve any invoice or listing of what work as completed.
22 March 2025
Very good in all respects. Ashley was excellent. Only possible criticism is the very cramped car park.
21 March 2025
Good service team.
21 March 2025
Completed in time and car was returned cleaned inside and out.
20 March 2025
The customer service I received from Rob, team member, was first class. He has good communication skills/knowled and I was kept informed and updated on the progress of the service/recall. He has a brilliant way with people.
19 March 2025
Good service but is it at a premium price?
19 March 2025
The booked service slot was very convenient. Saved me returning the next day or needing a courtesy car. I would have given a score of 10, but my appointment was delayed by 20 minutes. I expected to be seen on time as it was a booked appointment.
18 March 2025
Very satisfied
17 March 2025
All done very quickly. From booking to picking up the car was only a few days
17 March 2025
All good
16 March 2025
Very quick service time.
16 March 2025
Amazing
16 March 2025
They did their best, and the customer experience is ok. The problem is the car.
16 March 2025
Fast and informative service.
15 March 2025
Booked in easily, although when I did so, the telephonist was a bit brusque! Brilliant when I got to the site.
15 March 2025
Really satisfied, everything was completely properly and efficiently. Shirin was super in getting that all sorted.
13 March 2025
Great experience, couldn't complain about anything, excellent service
12 March 2025
The service provided was cost effective, in my view, and I never felt that the task was being exaggerated.
12 March 2025
I have no complaints at all
12 March 2025
Great staff, hassle free,
11 March 2025
Work done on time
11 March 2025
Carl was excellent and professional
11 March 2025
Carl the service person kept me in contact with the progress on my car. The garage is clean and free coffee while you wait is a bonus.
10 March 2025
Explained everything and done it in good time.
10 March 2025
Job done, expectation met and completed early
09 March 2025
Great welcome and customer service all around
08 March 2025
It was call from bmw to check some fault. It took 30 minutes and all sorted.
08 March 2025
Carl was very professional and kept me fully informed and understood plus advised me on the warranty issue with condensation in my rear light cluster. He explained how warranty claims worked and listened to my dissatisfaction on build quality issue.
08 March 2025
Great service at Berry Thames Ditton, friendly and helpful staff with advice on all aspects of work that may be necessary.
07 March 2025
Berry Thames Ditton given a good customer service but there is no courtesy car if I want to leave my car in service and return later that day so I had to wait for three hours on site
06 March 2025
Prompt and efficient
05 March 2025
The service is excellent, polite, helpful and first class.
05 March 2025
5 star Ashley
05 March 2025
Very good, like the attitude of staff, friendly and approachable. Feel very welcome by the staff.
04 March 2025
The staff are very nice and helpful. He tried to complete the task on time and helped to set up the app for me which makes the whole process very smooth. My car is cleaned thoroughly after all services. Excellent!
04 March 2025
The staff seemed genuinely concerned with our needs.
04 March 2025
Very good video of MOT, and execution of repair with reporting
04 March 2025
As above
03 March 2025
Mr Ashley Duncan was very helpful. The car needed replacement of two tyres after the service and MOT. Ashley organised the follow-up appointment very smoothly. Thank you.
03 March 2025
Fast and professional
02 March 2025
See above comments.
02 March 2025
100%+
02 March 2025
For all the years I've been going to BMW Thames Ditton I may have complained once but too long ago to fully recall. We did go through a period of being a little adverse towards women but I don't take much notice. However, if I did, I'd go to BMWChair
01 March 2025
As above, on my behalf, my husband dealt with this service and was happpwith the experience.
01 March 2025
No complaints.
28 February 2025
Mitch and everyone very good, All explained, time was correct. The service is excellent.
25 February 2025
Carl kept me informed during the service and he was very professional.
25 February 2025
See above
25 February 2025
Work needing to be completed was fully explained and carried out in the specified time given.
24 February 2025
Excellent customer service - again
24 February 2025
Very happy with all colleagues I dealt with. Particularly with Alex on reception when I arrived who was very helpful, had a great manner in dealing with me and made sure he sorted all my queries very well.
24 February 2025
Quick response
24 February 2025
In isolation, in snd out no probs. Car still broken though.
24 February 2025
Efficient service
24 February 2025
Excellent service. No issues whatsoever. Very clear, easy to contact.
24 February 2025
Mitch was excellent. Very friendly, helpful and efficient. 10/10
23 February 2025
Mitch and Kharris were both excellent.
23 February 2025
Friendly, super-efficient, v pleasant environment
23 February 2025
I've covered that in answer to question 1.
22 February 2025
Good customer service
22 February 2025
Very nice service and answer my questions very clear.
22 February 2025
I was genuinely very impressed
22 February 2025
I really don't have any complaints tbh. Although, on the dash, after doing the service I still have a notification/remainder mentioning when the next service is. It would've been better if that notification was shown closer to the mileage of the serv
22 February 2025
Your while you wait service requested for my MOT was as expected together with your inspection report. A very good service.
21 February 2025
Great people, great service.
20 February 2025
Did exactly what I wanted
20 February 2025
They helped me to get an early appointment. Coat was discussed upfront.
20 February 2025
Got the work done on time and the car back when they said they would. I was kept informed of any changes as the job progressed. Hats off to their service team, both front office and mechanics. Can't ask for more.
18 February 2025
As always the staff are key to the business,Carl Barthram in service reception is a gem, and Jennifer O'Neill as the new service manager is also a superb point of contact.
17 February 2025
The attitude of the staff was very friendly and happy to talk to people
15 February 2025
Great service
14 February 2025
As above
13 February 2025
Last visit was good ??
13 February 2025
I had to return a few days later because the windscreen wipers had become noisy. This was not the case before dropping the car off for a service
12 February 2025
Airbag recall by BMW. Staff quickly examined my car after arrival and determined that no remedial work was required. I just had time for a quick coffee before driving home again.
12 February 2025
As always the staff were friendly, helpful, and it was a pleasure to chat to all the sales and service personnel who remembered me from previous visits. Our car was also immaculately clean following its service, wash and valet.
11 February 2025
Kept upto date re progression of repair.
11 February 2025
Great staff and attentive staff. Good service from Rob who took care of my old car
11 February 2025
As above.
10 February 2025
Excellent service
10 February 2025
I liked receiving the email with the video of the card service.
10 February 2025
Generally a good experience, though 2 hours became 3 with no proactive update to set expectations
09 February 2025
High level of service given by Mitchell Watts!
09 February 2025
I worked with Ashley and he informed me throughout the process of my service. The drop off of the car was seamless as well which made the task easy to accomplish.
09 February 2025
Because everything I needed was provided.
09 February 2025
SEE ABOVE
09 February 2025
Very professional, courteous and thorough
09 February 2025
Work completed as required
08 February 2025
Very good service.
08 February 2025
Straight forward process. Vicky printed some documents that I needed from the sales team which was very helpful.
08 February 2025
Great service A bit pricey ( absolutely as advised in advance though ) Excellent staff, absolutely tip top
07 February 2025
Excellent service Ashley Duncan.
07 February 2025
Everything worked as planned and at predicted cost
06 February 2025
Great customer service from Ashley
05 February 2025
Time wasted
04 February 2025
A reliably good service.
04 February 2025
The staff were helpful and courteous
04 February 2025
Addressed my questions and promptly rectified an error in billing when brought up
03 February 2025
service updates and advice has always been excellent
03 February 2025
service in 2 hours and good valet, and reasonable cost. fixed minor issues and helped with questions
03 February 2025
You are kept fully appraised of what is happening and the environment in which you wait is welcoming. Its an excellent operation
03 February 2025
Did everything asked and good job cleaning the car as well
02 February 2025
All issues with my car were resolved in good time.
02 February 2025
The recent service and MOT were managed efficiently and with a clear ear and focus on serving customer needs
02 February 2025
Ripp off costs labour
01 February 2025
Shirin Shah has looked after me for years. Top guy.
01 February 2025
Only issue was that no cars available again, but thats not the service staff fault
01 February 2025
Achieved what I wanted
01 February 2025
Bmw very good. I'm happy.
01 February 2025
Good communication and efficient resolution
14 April 2025
Despite being short-staffed on the day, the BMW Centre provided a good experience. I appreciated the regular updates on the progress, which kept me informed. Overall, I'm satisfied.