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4.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
491 ratings and 252 comments received in the last 90 days.
27 November 2023
Lonny dealt with my initial enquiry effectively and answered all the questions I had which resulted in me buying a new 1 Series. The handover was informative and efficient - it was a great experience.
23 November 2023
Dealership is fine - the issue is with the product
19 November 2023
It would have been 5 stars but for the fact there was visible damage to the vehicle on collection that should have been dealt with before collection
17 November 2023
Woman who dealt with me was excellent
16 November 2023
The In person experience was really good in the show room. Only issue was the way payments are made, see more below
16 November 2023
As above
04 November 2023
Every single time throughout the process there was always an issue and nothing was simple with one inconvenience after another. There was never any responsibility or ownership taken and I was made to feel that it was my fault and my problem
03 November 2023
Communication / replies to enquiries was prompt and thorough. I was updated at each stage from ordering to delivery and any requests I made were accommodated without fuss. A great, straightforward purchase experience.
21 October 2023
Very satisfied and I feel I can go back to them at any time with any questions or concerns in the future.
15 October 2023
The delivery was too long and we weren't kept informed.
11 October 2023
Claudiu did a good job of keeping me informed throughout the quick process of exchanging cats for the new model.
05 October 2023
Promised things you did not deliver.
03 October 2023
Great service , speedy and met our needs .
01 October 2023
Great communication and very responsive to questions.
27 September 2023
Initial struggles followed by good service once car was delivered.
26 September 2023
very good polite and efficient service
26 September 2023
Michael Anthony has provided exquisite as well as superb service from start to finish. Not only has Michael gone the extra mile, he has in fact gone an extra 100 miles! Michael has been welcoming, kind, courteous, charismatic and simply phenomenal!
25 September 2023
Everyone, especially Lucy, were very helpful and supportive along the purchase journey
16 September 2023
Excellent experience
01 December 2023
Vicki Schoon provided excellent customer support and managed to obtain a loan car when the job turned out to be longer. What came across strongly was that she cared.
01 December 2023
Everything went to schedule. nice staff.
01 December 2023
Welcoming upon arrival by name. A family feeling . Being able to speak to the tech working on your car
30 November 2023
They diagnosed the cause ofwingmirrors not operating properly and assured me they had drained remaining water out of drainage holes so problem will not reoccur and highlighted a potential new problem area .
29 November 2023
Again - Shirin Shah and Dave Kendall at Berry Thames Ditton BMW have been superb. The car I bought there has had a few issues but Shirin and Dave have been superb in their efficiency, knowledge, professionalism and customer service.
29 November 2023
Friendly staff, kept me informed with progress and car immaculately valeted.....top marks
29 November 2023
I was contacted earlier than expected,that was great as i was the last customer to bring my car in What surprised me was that the price i paid was cheaper than the invoice quoted,the reason was because my BMW is older and I am still a reguar customer
28 November 2023
Great service car was returned clean and everything done I asked for. Ashley was very professional and kept me informed at all times.
27 November 2023
As above service was very good
27 November 2023
Please also see above. Professional, helpful and courteous at all times. I enjoy dealing with Berry Thames Ditton.
26 November 2023
Easy to contact
26 November 2023
Other than the man at the front outside who seemed grumpy! :) everything else went smoothly. Vicky was helpful and informative, I had a couple of queries that she was able to help answer/clarify.
22 November 2023
Can't fault it
22 November 2023
The service was performed efficiently and the staff kept me informed on progress.
22 November 2023
I still have some problems going on, I emailed Vicki many times and still haven't got any answers yet!
22 November 2023
Friendly service
22 November 2023
I would just like to say a Big Thanks to all at Berry Cooper Thames Ditton but more so specifically My Car Handler Shirin who did an Amazing Job! Very Professional, Efficient & Exceeded My expectations...
22 November 2023
Was kept waiting to drop off and collect my car. I could not access the self drop off system
22 November 2023
see above
21 November 2023
Sales department needs some proper sales people
21 November 2023
Efficient, informative and timely
21 November 2023
i was given regular updates regarding my vehicle.
18 November 2023
It was easy dropping the car off and I was kept up to date with the progress of the service. I feel BMW Thames Ditton are really good with their communication and professional to deal with.
18 November 2023
Because my car was cleaned and driving it safely with no stress whatsoever
17 November 2023
Really satisfied with good customer service.
17 November 2023
The whole customer experience .
17 November 2023
Very quick to fix and get my car back to me.
16 November 2023
Only had an MOT, but was effectively processed. No failure points but some non failure points were identified. Very useful, I will be fixing them myself.
16 November 2023
Ashley was brilliant- very customer focused.
16 November 2023
Looked after well
16 November 2023
Kept informed at all times. Offer of refreshments. Professional
15 November 2023
.
15 November 2023
Prompt, knowledgeable and helpful.
14 November 2023
Friendly service and professional team. I was kept advised with no surprises.
14 November 2023
Waited 25 min to check out.
14 November 2023
see above...and lots of coffee!!
13 November 2023
It was efficient and Berry did what was expected in the time scale. Helpful and attentive team. A huge improvement since Berry took over from Cooper.
13 November 2023
they are not careful enough to check the car, didnot add engine oil ,replace filter for my car ,etc.
13 November 2023
It's why I choose berry thames ditton over all other berry branches, no comment
13 November 2023
X
13 November 2023
As it was very good
12 November 2023
Very responsive and provided a great level of personal service
12 November 2023
As always Berry Thames Ditton don't let me down. Price was okay and the attention to detail is always good
12 November 2023
Excellent service from the service advisor recovered what otherwise not a great experience.
11 November 2023
Because its true
11 November 2023
As above
11 November 2023
Done good job on my car recall We informed everything
10 November 2023
Staff, kharissa and Jenifer
10 November 2023
Car not fixed. £1k ratcheted up with no authorisation from me. Felt mechanics hadn't a clue. Just guessing. Cowboys. Left feeling like my purse had been snatched.
10 November 2023
10/10 because Shirin always makes the experience smooth and stress free ! :)
10 November 2023
Clear report on what needed done and service tag/ Shirin kept me updated through the process.
10 November 2023
As stated before excellent service and communication.
09 November 2023
All staff from arrival to departure were very polite and professional and kept me updated and transparent with any work undertaken for the time the car was at the garage.
09 November 2023
Very satisfied with work and service provided
07 November 2023
See above - I feel as though I was being pressured into spending money needlessly. This left a bad taste in my mouth.
07 November 2023
good service!
06 November 2023
Quick service, good updates throughout the process
06 November 2023
Good service
06 November 2023
We were very pleased that nothing little was left undone. The vehicle was returned in immaculate shape.
06 November 2023
Prompt and polite
05 November 2023
Excellent communication and support from customer service team.
05 November 2023
I was very pleased.
05 November 2023
Very good experience, nothing bad to say.
04 November 2023
I was advised of a nail in the tire and recommended two new tires, which I don't need for a while. All fine when I said I would go for the repair option tho
03 November 2023
explained all the procedures
02 November 2023
Everything went well and very helpful.
02 November 2023
Polite and courteous, complimentary valet. Somewhat expensive for what was required but I think this goes with the ownership of a BMW.
02 November 2023
Best Service
02 November 2023
Everyone was nice except for the service representative that was handling my service.
02 November 2023
Service is always extremely expensive and service is ok.
02 November 2023
Excellent helpful staff
02 November 2023
The best technicians. The best after sales department. I used to use Vines Guildford but that went down hill in 2020 and continues to sink according to friends. Will never return but will happily go back to TD
02 November 2023
Very satisfied with the service
02 November 2023
Nothing ever feels like too much trouble, always satisfied with the service, everything is arranged smoothly and limits impact to day.
02 November 2023
Whenever I visit, I am recognised and treated with courtesy. I feel valued as a customer, I receive updates on work being undertaken, and have never been unsatisfied with the service I have received.
02 November 2023
excellent greeting service, everything organised and ready making the dropping and the collecting an easy job
01 November 2023
Disappointed to not be offered a courtesy vehicle when my car was held for longer.
01 November 2023
As above
01 November 2023
i moved from Berry Chiswick (which is easier to get to) because Berry Thames Ditton are so efficient, quick and professional, the experience was night and day difference. it's so quick, easy and pleasant and they treat you with the utmost respect.
01 November 2023
Pre warranty end check brought up several issues which were fixed. When one issue persisted, they were great about getting it back and making sure I was happy.
31 October 2023
Shirin was excellent from start to finish in providing help and assistance with the issue. Regular communication and updates were also flawless. Joe provided an excellent and thorough analysis of the issue and also great and detailed inspection.
31 October 2023
see above. On plus side, service done, car given back clean inside and out and - unlike last year when left to find it myself in car park in dark - it was brought round to door for me.
31 October 2023
Very good service customer representative who looked after me and the mechanic's work on the car
30 October 2023
There was a slight problem initially with the work done around the car service, but Ashley was very good rebooked the car in the next working day and the problem was resolved shortly afterwards.
30 October 2023
Very pleased with service received.Pre-booked for MOT and minor repair, checked in from home and all paperwork ready when I arrived at reception Ashley Duncan was most helpful and efficient - thanks Chocolate from vending machine best in Kingston! RW
30 October 2023
As I mentioned above Shirin Shah went out of his way to help me. He satisfactorily explained the various issues and all the questions I had for him.
30 October 2023
Completely satisifed
30 October 2023
Again service was great but the labour cost is really high
30 October 2023
Servicing still a bit expensive.
30 October 2023
I was looked after by your team. Jen and one other. They were brilliant. They scheduled me in last minute and took care with a pre and post follow up. This has been the case each time I've needed a seasonal check & service. Highly recommend.
30 October 2023
As above
29 October 2023
Friendly staff. Got car serviced with no problems. There are closer service centres to me but i travel further because i prefer this one.
29 October 2023
Did what you said you would. On time. And didn't try to up sell anything
29 October 2023
Refer above
29 October 2023
As above
29 October 2023
Service was good from all involved
29 October 2023
Very pleasant as always.
29 October 2023
Several visit this center, however, there are some problems have not solve yet.
28 October 2023
MOT and associated work was great as always, the team however shared my frustrations with the ACE system, 4 months outside the warranty and it experienced an unexplainable internal failure and we've had no reply about it.
28 October 2023
The Driver's Airbag recall was badly handled. After my initial appointment was cancelled in April due to lack of parts from BMW, I expected a call from BMW to rebook. I received no further notification from BMW until I rang to arrange my MOT in Aug.
27 October 2023
Overall experience was very good. I was disappointed you no longer offer transport to the station
27 October 2023
Kept giving us false news kept saying our car oils be ready the next day and it wasn't then it will be ready the day after and it wasn't So fed up with it never return your calls when they said Not very impressed at all
26 October 2023
As above
26 October 2023
Shirin is an ambassador for the company
26 October 2023
Shirin ensured that me car was dealt with efficiently and in a timely manner.
25 October 2023
Very easy to deal with, communication and level of service and care was exemplary.
25 October 2023
Car is always well looked after & staff a very helpful at providing professional advice.
25 October 2023
As previously stated above.
25 October 2023
Berry did what needed to be done and provided sensible advice
25 October 2023
Very pleasant and helpful staff
24 October 2023
All fine - but the facility is a long way from public transport and there is no shuttle service available.
24 October 2023
Thank you for a fantastic experience from booking through to collecting my car.
24 October 2023
support asexpected
24 October 2023
The service was carried out on time and an MOT. I was informed of any additional work required and the car was cleaned.
24 October 2023
Same as above
24 October 2023
Friendly helpful attitude from Shirin Shah
24 October 2023
As above
24 October 2023
Very good video overview of the status of my car
24 October 2023
The answer to the first question says it all
24 October 2023
Service notifications are not updated at BMW app after the service. Ive been told to wait for a day but message still not disappearing. Will have to call service again
24 October 2023
Proximity to where I live Courtesy and attentive service Proactive communications
24 October 2023
Vicki Schoon at BMW Thames Ditton was extremely helpful throughout.
24 October 2023
Very informative
24 October 2023
As above
24 October 2023
Shirin made sure to understand my concerns and provide me with all the information I needed, tailored to myself. Went above and beyond to reassure me and provide timely conversations.
24 October 2023
Best experience of garage serving! Treated well and job done quickly.
20 October 2023
Because that's exactly how I feel linked to comment above.
20 October 2023
Very quick efficient service, getting a message with an option to proceed with work is very good, very clean and tidy when handed back
19 October 2023
Rob Warrior had to navigate a complicated situation between BMW UK and another dealership in relation to a warranty claim on a newly purchased Approved BMW
19 October 2023
All the staff who I had dealings with were so helpful & obliging
18 October 2023
The entire process was fantastic, then at the last minute our windscreen washer dispenser needed replacing. Service advised to bring my car back the following Monday. I called and they said come Friday they will call..still waiting
17 October 2023
Mechanical seem not like too much to fix too many part before strip out n put it back onto engine but still failed. He did not check very carefully in the first place with EGR Cooler. Berry BMW did fixed replacement EGR cooler for third time recen.
16 October 2023
Service Rep was great. Moved things around to ensure we were in and out quickly and all service items needed attended to
15 October 2023
Excellent service
15 October 2023
The person dealing with me on the day was of the utmost help and efficiency.
14 October 2023
main issue not fixed and not knowing the root cause.
14 October 2023
Everyone super helpful
14 October 2023
Excellent service will definitely go again
13 October 2023
Service was good. Good communication and accommodated my MOT even though it was not booked and they really didn't have the slot to do it, but it was needed.
13 October 2023
Service at Berry is courteous and efficient and have always been satisfied with the attention from the staff.
13 October 2023
Thank you Shirin
13 October 2023
All faults were reported and repaired according to my instructions. My front number plate was not attached properly when I put the car in for the service but this was fixed at no extra charge
12 October 2023
Good service and explanation about the job
12 October 2023
Good service, on time and no fuss.
12 October 2023
Well serviced and not overserviced unnecessarily
11 October 2023
Car wasn't cleaned inside
11 October 2023
Busy operation with plenty of activity - kept fully up to date with progress
10 October 2023
I was given an early slot and therefore I don't waste a whole day without a car
10 October 2023
Shiren went out of his way to take care of me, advised me about my car and future care, he also set up myBMW app which I never could do it myself. I will be booking my service from Berry Thames Ditton in the next few months. Thank you Shiren.
09 October 2023
Very pleased with customer service and my experience generally. Only negative would be the cost is much higher than other places.
09 October 2023
Excellent friendly service.
09 October 2023
Very satisfied all went smoothly can ready as promised
09 October 2023
They don't think. They put me a wrong size of tyre in my car. Instead of 255/40/18 they put 240 now my back tires are not the same size. Then they can't even fix a advertisement of the tyre. To reset it they ask me to comeback another day
09 October 2023
Very efficient check in and collection, car was ready well on time, service done properly as always and Shirin was very helpful, thank you
08 October 2023
Can't fault the service
08 October 2023
I needed to get a problem with my car checked. the service manager fitted my car in, did the repair and the planned maintenance that was booked for a couple of weeks in the future.
08 October 2023
Good communication
07 October 2023
Local dealership much improved service since change of ownership.
07 October 2023
always good service
07 October 2023
Greeted on arrival and shown to a specific parking space. Walked me into the show room and introduced me to the receptionist who talked me through the automatic key drop. Offered me a coffee for good measure
06 October 2023
Just the issue of no courtesy so my wife and I had to take 2 cars over...
06 October 2023
Car had an issue relating to a previous safety recall. The team at Berry Thames Ditton went above and beyond to fix it.
04 October 2023
Service advisor Rob Warrior kept me informed and answered all my questions.
04 October 2023
Generally excellent customer service and our mechanic excellent follow-up to solve minor problem. Only criticism: disappointed to be asked to bring car in by c.8am. when completion not until late pm.
03 October 2023
Both Chris Ford, Service Manager and Carl provided excellent customer service and clearly they put the customer first. They are a credit to BMW. Please pass on my thanks to both of them.
03 October 2023
Complete contrast to last year - very efficient, and my car was presented after the service so that I could easily drive away.
03 October 2023
Again great service
03 October 2023
Thames Ditton service folks - Ashley and Rob - were able to sprinkle their magic and sort me out quickly with a time to get my motor sorted on several occasions. They were easy to deal with; did what they said they would and were friendly.
03 October 2023
Excellent communication at all stages
03 October 2023
Good parking. Amazing staff with good customer handling skill's.car ready on time and kept up to date with the progress on My car
02 October 2023
Got the job done and cleaned my car
02 October 2023
Good service team
30 September 2023
During service a tyre was found to be dangerous, and was sorted for me.
30 September 2023
Rob was very informative and knowledgeable on the cars as well. Additionally, Courtesy car option would be great.
29 September 2023
Recording of work was inaudible - couldn't understand a word of the commentary.
29 September 2023
No complaints. All good and easy
28 September 2023
Excellent service from Ashley Duncan as always. Friendly and efficient and goes the extra mile.
28 September 2023
Very friendly and efficient service. The only other comment I would make is that I was not contacted to tell me that my car was ready for collection: I had to call at 3.30 to ask if it was.
28 September 2023
Power steering failure. Also steering locked after replaced the steering, still not comfortable.
28 September 2023
Helpful and efficient staff. Provided with good advice.
27 September 2023
I explained my brakes were feeling soft and they got replaced the same day.
27 September 2023
Easy to book, professional and friendly staff, quality service
27 September 2023
The staff members that delt with me on the day of my visit were very helpful and accommodating.
27 September 2023
ashley duncan and his colleagues on the service desks are true gents and care about offering good customer service which is appreciated and such a vast change since it changed management.
27 September 2023
Great experience
27 September 2023
The car issue was resolved and communication was good
27 September 2023
The team were brilliant. From the moment I pulled into the car park to now. Great service, friendly interaction and atmosphere, great detail/explanation of service and follow up. The individuals all acted as a team making this a great experience.
27 September 2023
All completed as agreed
27 September 2023
Very happy.
26 September 2023
every thing on time kept fully up to date with progress
26 September 2023
Excellent
25 September 2023
Rob was great as are Carl and Ashley.
25 September 2023
Very organised Service visit. Efficient, quick. Particularly appreciate that there doesn't seem to be any attempt to inflate list of work required. Went out of way to resolve mixup in MoT bkg so would not have to make a second visit - appreciated.
25 September 2023
Great service
24 September 2023
Excellent service
24 September 2023
Offered to give a part ex price then forgot. Simply asked me to go back in. Lack of attention to detail
23 September 2023
Super efficient and friendly
22 September 2023
Great service
22 September 2023
Shirin was great, he kept me informed through all of the delays caused by faulty of incorrect parts. I can live with issues when people step up and keep me updated, he was great.
22 September 2023
Rob's efforts to ensure I did not have to wait all day. Thames Ditton is not my usual garage but you could see me more promptly than my usual garage for this recall.
21 September 2023
The staff at this place can be quite rude and unprofessional. They seem to lack knowledge and are more interested in taking my money. The problems remain unresolved, and Ashley Duncan, who we've tried to contact via email, has yet to respond.
18 September 2023
Everything was perfect
18 September 2023
Car was fixed first time within a couple of days couldn't ask for a better service
18 September 2023
Friendly responsive customer service
17 September 2023
Couldn't be better
17 September 2023
My softwear was upgraded as I asked for.
17 September 2023
Very helpful and supportive. Excellent advice.
17 September 2023
My 320d was booked for a repair to a leak in the differential. This was carried out 25 August. 10 days later the differential failed on the motorway. 200 miles from home the car was undriveable. BMW Assist rescued me as was under warranty
16 September 2023
Good customer service and interaction
16 September 2023
Good service.
14 September 2023
Great communication and professionalism from Ashleigh
14 September 2023
a tracker was fitted - wasnt exactly the one i ordered but is all good
14 September 2023
Did exactly what they said at the righjt time
13 September 2023
Friendly professional staff. Fair price. Kept informed.
13 September 2023
The goodwill team declined the report submission which is fine. The tech guy said "we have no idea how they make their decision, it's like they put their finger in the air and randomly land on yes/no". Apparently I can't ask for more info.
13 September 2023
Excellent experience. Technical explanation from the mechanic.
13 September 2023
Terrible service overall - there remain unresolved issues that nobody at Berry Thames Ditton seem willing to take ownership of and deal with. The culture in the service department is the worst I have ever experienced in ANY marque of car.
13 September 2023
everything done as described, kept in touch throughout
12 September 2023
Top class; Jamie delivered great work; Ashley Duncan provided brilliant service support.
11 September 2023
they were quick kept in communication and remembered me from last year
11 September 2023
Informative
11 September 2023
Service Agent Shirin is most helpful.
11 September 2023
Shirin was informative, efficient and effective. The work was delivered as promised.
11 September 2023
Nice helpful staff.
11 September 2023
Staff are friendly.
10 September 2023
They sorted out my problem
10 September 2023
Would have given 5 stars but, was informed that I had to pay for the tyre which burst and then claim through insurance and await reimbursement.
10 September 2023
The personal service was very good especially from the service manager and the previous chaotic parking arrangements appeared to have been rectified
10 September 2023
Air conditioning condition is same as prior to giving for service
09 September 2023
No issues.
09 September 2023
I bought the car on 25th May 2023 this year, quality problem happened in not over 2 months. It should be in 1 year quality warranty but lastly costed me GBP226.9! Lucky the check & repair service were done smoothly as well.
09 September 2023
Kept informed at all stages. Caring staff
29 November 2023
All went super smooth cannot ask for more. I've had dealings with BMW before and I was sceptical about buying another vehicle, but you sales engineer was incredibly helpful and this completely changed my attitude.