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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
447 ratings and 188 comments received in the last 90 days.
28 August 2024
The purchase was seamless and delivery too. More communication between the purchase and delivery as reassurance all is on track, would be good.
28 August 2024
The experience was excellent.
15 August 2024
Tom and his team made me feel comfortable throughout the experience. I'm not technically minded so they took the time to go through cars and features allowing me against my needs allowing a great experience ultimately coming away with my perfect car.
12 August 2024
I was very satisfied, I had great experience in getting my vehicle thanks to Lucy at Berry Thames Ditton BMW. she was very helpful and guiding me through everything went smooth.
29 July 2024
Excellent
24 July 2024
We were greeted by friendly warm reception staff. Offered us a seat as well a choice of hot drinks. Tea, coffee or hot chocolate!! Which was kind??
02 July 2024
excellent service from the dealer made the collection very personal
02 July 2024
there were no surprises
28 June 2024
Everything went smoothly
22 June 2024
Paul Weir is a very knowledgeable and experienced staff member. He is a good communicator who guided me through the selection and purchasing process, understanding my priorities and preferences without pressuring me to make a decision.
04 September 2024
Always have been very good
03 September 2024
The staff were kind and helpful.
03 September 2024
Excellent work Good explanation.
03 September 2024
Mitch was helpful and explained the problem well.
03 September 2024
Shirin gave excellent service
03 September 2024
The service has been best in class in my eyes compared to other franchises
03 September 2024
Service manager is excellent - Claris I think her name was. Super attentive and made everything work for me.
03 September 2024
Friendly service welcome. Good communication during the day.
03 September 2024
Kept informed on how get recall was going
03 September 2024
Clear understanding of issue to be resolved
03 September 2024
Excellent service. Helpful staff
02 September 2024
All highlighted issues resolved
02 September 2024
Well looked after!
02 September 2024
Andrew, who i dealt with was polite and professional throughout
02 September 2024
Car was immaculate, work was completed on time and communication was good. Thank you.
01 September 2024
Excellent service, polite, efficient
01 September 2024
Staff were fine, even fetching me @ coffee whilst waiting for my car. However, the complimentary car wash was of poor quality ; the boot was still filthy.
31 August 2024
Courteous staff
29 August 2024
Martin ( sorry if name incorrect) was quick to ease my worries. Explained everything to me and to adds was very friendly, funny too. I was at golf when car broke so was in golf gear! - laughs all round! I was called first thing Monday with update
29 August 2024
Checked in easily, service and MOT all completed without any issues
28 August 2024
very nice and fast service, everything on time, thank you
28 August 2024
All the staff are amazing and very professional. Plus I don't trust my cars with any other dealer!
28 August 2024
Entire team were exceptional and went above and beyond to ensure all needs were not just met but exceeded. Jen as my assigned service rep could not have done more.
27 August 2024
Helpful staff made to feel welcome
27 August 2024
Very clear the service manager had customer service at the heart of all discussions.
27 August 2024
The job was completed on time
27 August 2024
Outstanding team performance
26 August 2024
Everything wwas done as planned
26 August 2024
While you wait service is very convenient. Small issue that I noticed was that the male staff were very casually dressed, can give a slightly unprofessional look when dealing with customers.
26 August 2024
Great service but I would like thdd ex ability to fix a time for the service and maybe wait while it's done ? Aldo car collect and deliver service would be good
26 August 2024
Pleasant experience
26 August 2024
I am feeling like VIP
25 August 2024
Very good, friendly service.
25 August 2024
Bright friendly service. Timely and efficient
25 August 2024
Tyre pressure warning came up after leaving the service. Despite one of the tyres being changed they are all out of range including the new one
25 August 2024
i did a while you wait service, comfortable place to sit and wait complementry coffee service done in the time they told me
22 August 2024
Professional
21 August 2024
Catered for all my requirements.
21 August 2024
No courtesy car or shuttle to the train station are a downside.
21 August 2024
Personal care from Mitch at the dealership was outstanding. He kept me informed of progress and gave me his phone number to liaise with which made such as difference.
20 August 2024
Excellent overall experience!
20 August 2024
good services
20 August 2024
Staff were extremely friendly, listened to all my comments and made sure everything was done properly. Sent regular updates throughout the process
20 August 2024
Always been happy with work carried out by Berry mechanics.
20 August 2024
In for a recall. Organising was easy, communication good, they cleaned the car for me (despite it not being from them originally).
19 August 2024
I cannot fault the service in any way
15 August 2024
Vicki Schoon was great to deal with, timely in sending information and she and her colleagues had a sense of humour which improved the experience.
14 August 2024
I booked my car in for suspected oil leaks and it's yearly Mot. The problem was quickly diagnosed and I was informed by the service advisor of the necessary repairs along with any issues regarding the Mot, all very efficient.
14 August 2024
Keep updating on the service plan. very good communication. Recommend !
14 August 2024
Principally for the reasons given in answer to the previous question
13 August 2024
Great customer care
13 August 2024
The recall was handled very well. Rob told me what to expect and in fact the car was ready earlier than expected.
13 August 2024
car is driving beautifully now
13 August 2024
They were thorough from the moment i entered the car park with them allocating a parking space for me to keeping me informed at every stage of the mot and tyre replacement
13 August 2024
For the most recent service, everything happened smoothly and efficiently
11 August 2024
Good service but the valet was hit and miss.
10 August 2024
Vicki was very efficient and worked hard to resolve issues that I had with my car
08 August 2024
Great setvice
07 August 2024
Everything was very quick and smooth
07 August 2024
Great service, cost is eye-watering.
07 August 2024
Professional team, well organised and a lot of communication over email/phone.
06 August 2024
Very efficient service - friendly reception, and all done as I had expected.
06 August 2024
Fixed the issue with my car
06 August 2024
Prompt call out and then problem identified and sorted at the garage.
06 August 2024
Straightforward process with friendly service, for MOT and brake fluid change. Also pleased that the complimentary clean was excellent!
05 August 2024
I was very well looked after by Shirin Shah during my visit, and was also very grateful for the fast track appointment. I was kept updated throughout the morning. Brilliant Service!
04 August 2024
Easy experience with no hiccups or issues
04 August 2024
I was treated with polite and helpful service as ever. The waiting area is pleasant and on a hot day cool and comfortable.
04 August 2024
Very easy to book, very welcoming and efficient on welcome and great communication when things were delayed.
04 August 2024
Prompt and did their best.
04 August 2024
Friendly
03 August 2024
Completed the service and a recall operation in good time at a reasonable price.
02 August 2024
Vicki was extremely helpful throughout the process, keeping me informed, and going the extra mile to make my life easier.
31 July 2024
Replacement of electronic panel finally solved CarPlay issues.
31 July 2024
Carl was very helpful and kept me fully in the picture both times I went on the last week (the 2nd visit was for a tyre fitting).
31 July 2024
You have embraced the technology!
31 July 2024
The receptionist said that we can do this within the hour so take a seat and i will take the car to the workshop.
30 July 2024
They were very understanding about my issue with the car and explained everything to me before proceeding to investigate the problem!
30 July 2024
Shirin was the main reason as to why our experience at Berry Thames Ditton BMW was very smooth. He was especially helpful in helping us understand what had to be done with the car, how long it would take, advice and just overall a very friendly man.
29 July 2024
Everything went according to plan. Staff were helpful and good communication
28 July 2024
X
28 July 2024
Not responded to a warranty issue within a reasonable timescale.
28 July 2024
Everything was completed to my satisfaction
27 July 2024
Friendly and efficient. Good communication and really helpful.
26 July 2024
Speedy n tidy
25 July 2024
Was kept up to date on progress
24 July 2024
No issues encountered (Ashley Duncan was good as a service advisor)
23 July 2024
Didn't expect anything less from BMW
23 July 2024
Trying to be helpful
23 July 2024
As above
23 July 2024
See above
22 July 2024
Everyone was polite. I didn't have to wait to leave my car for service. The process was clearly explained to me before leaving. I got a call about 45 minutes before the car was ready for pickup.
22 July 2024
I was very impressed with the service given
21 July 2024
Shirin Shah made it all so easy and we would recommend him for his professional service
21 July 2024
Good service, clear communication, polite and friendly.
21 July 2024
Great service, staff very pleasant and professional.
20 July 2024
There was an issue with a door trim which hasn't been resolved
19 July 2024
Rob was amazing. He kept me up dated all the way through the day. Also got my car back the same day.
18 July 2024
Everything done to an exceptional standard
18 July 2024
Good quick fault diagnosis and repair but very expensive
17 July 2024
Thanks to Sharin I had a great experience visiting BMW very helpful and kind
17 July 2024
Shirin and his colleagues were totally professional throughout the service and could not have been more helpful.
17 July 2024
Friendly and knowledgeable staff. Dropped the car off at 09.00. Picked it up 15.00 work done and washed. Great stuff.
17 July 2024
Professional and efficient staff.
16 July 2024
Good only downside is the high price
16 July 2024
The service experience was amazing. Carl was super attentive and efficient. Very happy with our first experience.
14 July 2024
Good service, but poor public transport connections.
14 July 2024
I booked my car in for MOT and there were a few issues with my car that needed to be fixed. Mitchell Watts was very nice and friendly! As I don't know much about cars, it really helps to have a patient staff member answer all my questions.
14 July 2024
Again quick efficient service. Full praise for Ashley who dealt so well . Thank you.
13 July 2024
Shirin was great: quick and extremely helpful
11 July 2024
Good experience recent survey. Poor on original purchase (2023)
10 July 2024
Good service and did more with little notice from me and no fuss
09 July 2024
Very nice work
09 July 2024
MOT and brake fluid service completed fuss free. Friendly staff member in car park to direct me on where to park.
09 July 2024
There were no issues.
09 July 2024
Good information. Completed the service with minimal waiting time.
09 July 2024
Great job and service thank you
08 July 2024
Very professional and kept me informed
08 July 2024
Good service
08 July 2024
Mitchell was so helpful and went out of his way to assist me, the staff were all very kind and patient
07 July 2024
Enjoyed the staff attitudes
05 July 2024
Slick process from start to finish .
05 July 2024
No nonsense, going the extra mile, and genuinely understanding of my needs, and trying the best to accommodate them.
04 July 2024
Always friendly and helpful
03 July 2024
Satisfy
03 July 2024
Great staff!
03 July 2024
Good service and communication.
03 July 2024
Excellent service team Shirin Shah was as usual keeping me well informed of my car issues. Car was all done in a day fixed to bmw high standards
03 July 2024
Always kept updated.
02 July 2024
Service consultants are excellent
02 July 2024
Because of their personal service
02 July 2024
The whole process was very well organised. Being greeted on arrival by name was a very nice start. All the staff were really nice and helpful.
01 July 2024
Experience was seamless and left me extremely satisfied. All the work required was undertaken and I was kept informed with the progress/status .
01 July 2024
First class service from Shirin as always.
01 July 2024
See above reference to Simon Medcalf
01 July 2024
As above, everything clearly explained.
01 July 2024
Couldn't have been better and won't hesitate to book my car needs there in the future.
30 June 2024
Thames Ditton are very helpful.
30 June 2024
Beyond carrying out the cars service, my car came back looking like new!
30 June 2024
Friendly efficient service. Good team
30 June 2024
The staff there are friendly and give a warm welcome. From booking the car in to completing the service the experience was seamless. I might add I prefer to use the supplying dealer so traveled a distance, the staff were aware and got me on my way!
30 June 2024
Very helpful
29 June 2024
My service rep Ashley always makes sure that the car is in top shape Advising on any thing that needs putting right The last visit was no exception The manager Chris and Shirin are always there to give me a friendly welcome
27 June 2024
Courtiers updating of work progress
27 June 2024
Shirin is excellent
27 June 2024
All done while I waited at dealership - quiet space to work via good wifi and plenty of coffee !!
26 June 2024
Robert Warrior was good.
26 June 2024
Great turnaround times and communication.
26 June 2024
Rob kept in touch by phone all day so I knew what was happening which was very helpful. He also showed me how to sync my phone with Bluetooth
26 June 2024
Good service, prompt turnaround.
26 June 2024
Mitch in particular was amazing. He was updating me with all the informations regarding my car service.
25 June 2024
Service carried out efficiently and on time - booking process on line was easy . Staff polite and friendly
25 June 2024
Great customer service From Vicki Scoon and Shamir
23 June 2024
Helpful in dealing with my questions
20 June 2024
Very prompt Very good engineer who explained in detail what was done and also had a little video detailing all the checks including tyres and brakes ect
19 June 2024
For the reasons as stated above. Excellent service and friendly attitude from all staff but especially Vicki Schoon and Shirin. I was also pleased to run into the two men who had sold me the car nearly a year ago (Paul Moir and Jordan)
19 June 2024
The service manager Chris Ford has done an exceptional job from changing it from the poor customer service of the old Coopers Thames Ditton, to Berry the Group.
18 June 2024
All done with no issues. Team did a good job. Thanks
18 June 2024
I am very satisfied so far.
18 June 2024
I felt I was being pushed to perform unnecessary work
18 June 2024
Excellent knowledge and attention to detail..
18 June 2024
Had expected it to have been test driven and not had to return with the car broken.
18 June 2024
Everything was explained clearly to me, always kept informed
18 June 2024
I was very pleased with the service provided.
16 June 2024
Very professional and thorough, and we never feel like we are being taken for granted and forced to repair things that aren't necessary.
16 June 2024
The people were kind, and tended to me quickly
14 June 2024
Overall good but as usually never get car dirty after BMW service !
13 June 2024
I enjoy driving my vehicle. It's 5 years old and after servicing it seems to feel younger and fresher.
12 June 2024
Sharoon knew all the answers to any questions that I had about which works to the car had been undertaken.
12 June 2024
Nothing to complain
11 June 2024
took slightly longer but was due to unforeseen circumstances and was compensated accordingly
11 June 2024
Excellent and efficient service
11 June 2024
Great service manager
11 June 2024
High quality as expected
11 June 2024
Again very organised My only concern is that it was expensive and could be done a lot cheaper at another garage. But I try to be loyal to the company I bought the car from!
11 June 2024
Amazing
11 June 2024
The car seemed like new after!
03 September 2024
Again tailored approach - totally different experience to your typical 'car sales' person. Lucy was truly outstanding.