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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
347 ratings and 174 comments received in the last 90 days.
03 June 2025
Superb customer service from all staff and, in particular, Daniel at Berry BMW Thames Ditton,
29 May 2025
Highly professional, informed and trustworthy service. Edwin, Lonniie and Shirin @ Berry Thames Ditton greet and treat you like a human being, rather than just another customer.
15 May 2025
no issues with this transaction .
09 May 2025
There werer a few things in the handover that were not quite up to standard. Some marks on the car, charging not being complete. The handover was a little quick and not as thorough as it should have been in my opnion. Needs some improvement.
07 May 2025
No space to give full experience. It started with Mini. My new mini broke down at 3 weeks. They refunded in full as I preferred the temporary BMW given. First BMW was the incorrect spec and was changed again. Final was lower spec than I paid for.
05 May 2025
Very positive experience.
29 April 2025
Very happy, no question went unanswered.
29 April 2025
The car ordered arrived in a very timely fashion and Lonny Cheng made the purchasing experience easy and informative.
24 April 2025
I got good deal on my car. Thanks to Lucy
14 April 2025
Despite being short-staffed on the day, the BMW Centre provided a good experience. I appreciated the regular updates on the progress, which kept me informed. Overall, I'm satisfied.
11 April 2025
Perfectly happy. A couple of issues on both sides, eg we had to wait for my funds to arrive before proceeding, but all sorted out amicably. The car arrived a few weeks earlier than predicted, which is good.
08 April 2025
All incredibly smooth and easy.
08 April 2025
As usual having purchased a number of cars from BMW my experience has always been 100%.
05 April 2025
The salesperson was helpful, supporting me throughout the purchasing process
04 April 2025
Tony Lewis did an excellent job at Berrys of Croydon
02 April 2025
Lucy was very communicative, up front about any extras, followed through on details, extremely helpful and patient. It was very exciting and special to see my new car so beautifully presented and ready to go in the showroom
01 April 2025
very good, totally happy with the experience of buying a new car rom Berry BMW, again James Hunter is a very good sales manager and really personable, i especially likes the car "reveal" which made the experience even more special than it was
01 April 2025
Everything went well in part exchanging my 2019 X1 for a much improved latest version
22 March 2025
Lucy made it extra special and played along with a surprise for my two kids. It made it extra special on the day
21 March 2025
Because it was a good stress free experience and everyone was most efficient and helpful.
16 March 2025
Great car. Quickly delivered
08 June 2025
see above
08 June 2025
Work done on time and all the work done explained in as much detail as I wanted.
08 June 2025
Good to have a video showing what has been done
07 June 2025
Very helpful
06 June 2025
Always efficient and helpful staff
06 June 2025
Shereen and his team makes it all go smoothly.
06 June 2025
See above comment.
03 June 2025
See comment above. Also, the fee quoted was the fee paid. Plus my windscreen wipers were 'sorted' and car washed
02 June 2025
Extremely qualified, friendly and helpful customer service. From the moment I handed over my key, I was told what would be next and when to collect my car. Complimentary replacement of old wiper blades were a big surprise.
02 June 2025
The repair was successfully professionally completed and the car was also clean, great job.
02 June 2025
As above
01 June 2025
Friendly
01 June 2025
As per previous comment
29 May 2025
Professional, informed and timely remedy of my car's issues. Efficient customer management.
29 May 2025
Again excellent customer service from Shirin
29 May 2025
Never had any reason to complain.
29 May 2025
As above.
28 May 2025
Excellent staff and information
27 May 2025
Excellent service received
27 May 2025
The reception on first arrival was friendly and helpful, this was followed by exceptionally clear, efficient and kind management on the part of all the staff I met. The work done was carefully explained and completed on time.
27 May 2025
They managed to get everything done in 1 day (Friday) as I needed the car for the weekend.
27 May 2025
Everyone was extremely helpful and sorted out all my issues, answered all my questions
26 May 2025
Ashley was very clear and helpful with the service on my car.
25 May 2025
i have been going to this garage for over 20 years and about 4years ago the service went down hill but an excellent service has now been restored
25 May 2025
The service experience was very positive. My car was clean and the service very smooth. I could recommend with no hesitation.
24 May 2025
As above.
24 May 2025
See above
22 May 2025
Explained abive
22 May 2025
Great communication clear breakdown of work required and Shirin went above and beyond to book the car in
21 May 2025
Close to perfect good communication and went the extra mile to drop the car back to me. They did forget that I'd given an explicit instruction not to clean the car, i'd like an option for them just to be able to do the interior of the car
21 May 2025
Kudos to Carl. Top Bloke.
21 May 2025
Great personal service that makes one feel valued even with an older car.
20 May 2025
Could not fault the customer service
20 May 2025
Would have scored you 4/5 if it wasn't for the puncture!
19 May 2025
I was also very happy with this experience too.
19 May 2025
In the past I have criticised BMW after market service. However, Thames Ditton are great. From drop off to collection the user experience is first class. (Btw, I am very hard to please)
19 May 2025
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17 May 2025
Rang up 4 times to find out if my car was ready. First time got a reply but the man dealing with my car was with another client, but was assured that I would get a phone call back. After 2 hours no call tried 3 times more no answer.
16 May 2025
I really expected better service from Berry BMW and was disappointed with the
15 May 2025
I am very unsatisfied. I was humiliated and blackmailed that until i dont pay 150 pounds they wont let me take my car. I didnt even get the problem fixed. Only charging me 150 pounds for confirming an issue that i already knew is there .
14 May 2025
Friendly and professional team Especially person call Vicki been very helpful and constant updates about my car thank you Vicki.
14 May 2025
Very professional, helpful and communicative
14 May 2025
Friendly and efficient.
13 May 2025
service was good, friendly. price felt a bit high especially since i heard one of the reps give another customer a discount for the exact same thing i had done, that customer paid ~£70 less
12 May 2025
Polite friendly service and quick turn around on a safety recall
12 May 2025
BMW can't be bothered to take 5 minutes to wipe cement residue off car and window. Took me 5 minutes to do with white vinegar. Instead they tried to charge hundreds of pounds giving false impression that specialized equipment required to clean car.
11 May 2025
Went above and beyond to meet my expectiations.
11 May 2025
As mentioned in the comment above, the service quality is outstanding
11 May 2025
Pleasant experience. Good communication. I felt that my car was well looked after. It was thoroughly washed after the oil service.
10 May 2025
As per above
08 May 2025
Always super helpful friendly and informative
06 May 2025
The car and I were treated very well.
06 May 2025
Great
05 May 2025
You always provide a professional service that I can rely upon.
05 May 2025
The team were able to accommodate my request on timing. Staff are very courteous.
04 May 2025
They fixed my car promptly.
04 May 2025
See above
03 May 2025
Service and advice was on point, the valet could have wiped down the inside rather than just a hoover.
03 May 2025
Had asked a complaint in Berry Surbiton and seems to have ignored my email.
03 May 2025
Good experience on the day of service but afterwards it was impossible to get hold of my service manager. Also I needed to replace 2 tyres to pass the MOT but after 4 attempts to contact the parts department for a quote, I gave up and went to KwikFit
03 May 2025
I was extremely extremely satisfied with the service I received at Barry Thames Ditton
02 May 2025
Excellent service
02 May 2025
Service advisor Kharris has been great
02 May 2025
No problem doing will you wait.
02 May 2025
There was nothing I could criticise about the whole experience of the car repair
01 May 2025
I always have 5 star customer service. The staff professional and extremely friendly.
01 May 2025
Staff were helpful and friendly. Check in process was simple and quick
30 April 2025
Vicki was great. I came to her with other issues I'm experiencing with the car and she worked hard, and went above and beyond to help find a solution.
30 April 2025
Professional service
29 April 2025
Communication was goid
29 April 2025
Such a wonderful team from the lovely welcome by Alan through to the excellent video of my car. I am yet again astounded by the personalised service from Ashley and provision of a courtesy vehicle which was a huge bonus. See first answer above also.
29 April 2025
Excellent service from all members of staff as usual. Friendly and efficient instilling confidence that the job will be done well.
29 April 2025
The car was repaired and being a novice, I had the confidence and trust that what I was told was the truth
29 April 2025
From greeting to handing back the car. Brilliant smile & available.
28 April 2025
I need 10 Stars really.. I brought my car in for service a day early in error and instead of turning me away Shirin was extremely helpful and fitted my car in without me being too embarrassed at the error I made.
28 April 2025
Vicky was brilliant and I felt taken care of
25 April 2025
Compared to some years ago, the experience is now very much improved.
25 April 2025
Just a very professional experience all in all.
23 April 2025
Please refer to the comments above.
22 April 2025
No issues and professional
22 April 2025
Completely satisfied because they provide great customer service and communicate well ensuring that you feel a valued customer, Carl Barthram is a credit to the service team at Thames Ditton.
21 April 2025
Car was cleaned, oil changed, the work explained and all done within the same day.
21 April 2025
About 8 yrs ago the service was so poor. Its the other end of the spectrum now, well done fir addressing the issues
21 April 2025
The team is absolutely fantastic
19 April 2025
In & out.
19 April 2025
Everything went nice and smooth
17 April 2025
Everything now works perfectly!
16 April 2025
Everyone was very friendly and professional.
15 April 2025
The service quality far exceeds, consistently, the service levels and quality of any dealership I have dealt with. I drive 125 miles to have my vehicle serviced here. Which is 125 miles away from my nearest BMW centre in Yeovil,
15 April 2025
Whole experience was excellent especially Mitch at Thames Ditton
14 April 2025
Nice and friendly
14 April 2025
Everything looked after really well
13 April 2025
Perfect experience
13 April 2025
No complaints
13 April 2025
Professional, efficient and friendly
12 April 2025
The whole experience, from booking the car for service to pickup.
10 April 2025
I was kept up to date as to timings but i was not satisfied with the car clean which was done in a hurry i think because i needed the car to see my husband in hospital. This was remedied later and the car was spotless inside and out.
10 April 2025
All the staff were very helpful
09 April 2025
As above. Joe was great.
09 April 2025
I waited for my car while it was being serviced. The service time was 2 hours but the Labour cost came in close to 400 pounds which is ridiculously high
09 April 2025
Good did a good job. I was pleased.
08 April 2025
Everything was very clear and uncomplicated from the beginning to the end. My service advisor Mitchell was very helpful and sorted out my problem. Thank you !!
08 April 2025
I was very satisfied. The team at Berry Thames Ditton provided excellent service throughout.
07 April 2025
The car was returned to me working perfectly and CLEAN.
07 April 2025
A difficult personal situation was resolved by a loan car for the period my car was off the road. This was hugely appreciated and Mitch should be congratulated for his consideration and assistance to help me resolve this problem.
07 April 2025
My problem was fixed and the staff couldn't have been more helpful
06 April 2025
Everything was great including delivering the car home . I bought a map upgrade as that wasn't working and bought it through the app. I was told it should work 30mins after starting the car but it still has me in the wrong place on the map
06 April 2025
Excellent service, very well looked after throughout
06 April 2025
Very friendly and lovely
04 April 2025
As above
03 April 2025
very efficient and great communcation
03 April 2025
Very satisfied with the service I receive
03 April 2025
Swift service
01 April 2025
All went as planned.
01 April 2025
Great job.
01 April 2025
Excellent service
30 March 2025
Very. Always had great service for the 6 years I have been using this service centre.
29 March 2025
Lucy was very responsive and helpful
28 March 2025
Vicky schoon kept the informed about the progress of my car was very professional, knowledgeable and the car was returned to me after a full valet looking great
28 March 2025
Shirin was amazing Also the video of the car was excellent and the updates on progress throughout the day
28 March 2025
Vehicle was returned dirty
28 March 2025
Friendly and attentive staff
28 March 2025
Kept informed throughout and great communication
27 March 2025
Completed repair
27 March 2025
have been coming to BMW Thames Ditton for years, was a little frustrated at how long the EGR recall issue took to actually resolve and happy that it is all done now. Always to see that Shirin S is still there as he always looks after things
26 March 2025
Efficient drop off and good communications throughout
25 March 2025
Well looked after by ash and the team. Prompt and courteous.
24 March 2025
Because when I was leaving I noticed 6 error messages on my dashboard and when I asked the service team to take a look I was told they would disappear once I drive a bit. But they haven't!
24 March 2025
Wanted while you wait, all sorted
24 March 2025
Polite and ease of service
24 March 2025
I have a 2006 M3. Although an 18-year-old vehicle, staff make an exceptional effort to obtain not readily available oem parts and ensure that fault finding and repair is effectively carried out. Conducted in a polite, knowledgeable and timely manner
23 March 2025
A significant improvement in customer service over that experienced 3 or 4 years ago - very impressed. My only disappointment is the businesses locationrelative to where i live creating a lengthy drop off or pickup experience.
23 March 2025
Great care
23 March 2025
Issue was resolved and DashCam unit was replaced free of charger under warranty.
23 March 2025
I felt like my concerns were listened to and there was constant communication back and forth between myself and BMW Thames Ditton.
23 March 2025
Freindly and efficient service
22 March 2025
I didnt recieve any invoice or listing of what work as completed.
22 March 2025
Very good in all respects. Ashley was excellent. Only possible criticism is the very cramped car park.
21 March 2025
Good service team.
21 March 2025
Completed in time and car was returned cleaned inside and out.
20 March 2025
The customer service I received from Rob, team member, was first class. He has good communication skills/knowled and I was kept informed and updated on the progress of the service/recall. He has a brilliant way with people.
19 March 2025
Good service but is it at a premium price?
19 March 2025
The booked service slot was very convenient. Saved me returning the next day or needing a courtesy car. I would have given a score of 10, but my appointment was delayed by 20 minutes. I expected to be seen on time as it was a booked appointment.
18 March 2025
Very satisfied
17 March 2025
All good
17 March 2025
All done very quickly. From booking to picking up the car was only a few days
16 March 2025
They did their best, and the customer experience is ok. The problem is the car.
16 March 2025
Fast and informative service.
16 March 2025
Very quick service time.
16 March 2025
Amazing
15 March 2025
Really satisfied, everything was completely properly and efficiently. Shirin was super in getting that all sorted.
15 March 2025
Booked in easily, although when I did so, the telephonist was a bit brusque! Brilliant when I got to the site.
04 June 2025
Just overall good experience to be honest