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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
443 ratings and 189 comments received in the last 90 days.
01 October 2024
The process overall was seamless and i was kept updated at every stage.
29 September 2024
Every one there eger to help .
23 September 2024
All our queries were dealt with expeditiously, competently and in a most professional and friendly manner. Eli, the technology expert, was especially helpful on the day of purchase. The presentation of the car on the day was very impressive.
19 September 2024
All round amazing
16 September 2024
Lucy Donnelly is an exceptional member of BMW. She is the most courteous, professional and organised person I've ever come across and has gone the extra mile with her can do attitude. Lucy is an asset and should be promoted with immediate effect.
16 September 2024
Very satisfied. Jordan was very helpful
16 September 2024
Once again the sales lady Lucy donnely was superb from start to finish. She was always helpful .
15 September 2024
10/10 satisfied with everything from start to finish, thanks to Paul Weir!
11 September 2024
Convenient, plenty of stock
09 September 2024
It was sooo quick and easy. Very smooth transition from one car to the next . He also made my upcoming birthday very special which was very much appreciated.
03 September 2024
Again tailored approach - totally different experience to your typical 'car sales' person. Lucy was truly outstanding.
28 August 2024
The purchase was seamless and delivery too. More communication between the purchase and delivery as reassurance all is on track, would be good.
28 August 2024
The experience was excellent.
15 August 2024
Tom and his team made me feel comfortable throughout the experience. I'm not technically minded so they took the time to go through cars and features allowing me against my needs allowing a great experience ultimately coming away with my perfect car.
12 August 2024
I was very satisfied, I had great experience in getting my vehicle thanks to Lucy at Berry Thames Ditton BMW. she was very helpful and guiding me through everything went smooth.
29 July 2024
Excellent
24 July 2024
We were greeted by friendly warm reception staff. Offered us a seat as well a choice of hot drinks. Tea, coffee or hot chocolate!! Which was kind??
02 October 2024
a warm greeting, kept updated on service progress. quick, fast, impressive customer service
02 October 2024
When I checked in, I was told that the wait would probably be two hours, and definitely not more than 2.5. Eventually, after 3.5 hours, I asked how much longer it was likely to be, and at that point it was chased up and then came quite quickly.
02 October 2024
Did what was required.
02 October 2024
Good contact from BMW team
02 October 2024
Vickie Schoon was very good. Helped with other items too.
02 October 2024
Was really impressed about how smooth the service process was, from dropping the car off to collecting was all very efficient
01 October 2024
As usual car feels, sounds and smells amazing after they've serviced my car very happy
01 October 2024
Friendly team
30 September 2024
Faultless start to finish
30 September 2024
I have been using bmw berry tames a couple of years and always been satisfied
30 September 2024
My car wasn't washed or cleaned
29 September 2024
Very simple; just make a call, and they will schedule your appointment within the week. The staff is attentive both over the phone and in person. After inspecting your vehicle, a diagnostic video is sent, followed by a phone call from the advisor.
29 September 2024
wait more than 3 hrs for the fastlane changing engine oil service.
28 September 2024
Speed of the process
28 September 2024
It was quick and professional, cozy environment at the garage and reception area and hot drinks
27 September 2024
The two service people I dealt with (Kharris and Sharin) were fantastic throughout.
27 September 2024
Berry BMW booking system works well, unlike others, and professional and courteous staff
26 September 2024
Very good
26 September 2024
Very friendly staff, and attentive to what is needed
26 September 2024
Great service
25 September 2024
No complaints, received updates thought the process.
25 September 2024
A dedicated service manager is very helpful
25 September 2024
Very satisfied. Helpful and friendly service. Particularly, on the last visit for a mot, the team were super helpful with guidance on passing mot with a crack on the windscreen.
23 September 2024
Efficient, no waiting time. Berry BMW are consistently good.
23 September 2024
Definite improvement from previous experiences Lot more hands on and efficient which reduced wasted time
23 September 2024
Service you receive at Berry Thames Ditton is always top class. Especially, happy with Ashley, he is a top adviser and his customer service approach is highly professional and courteous.
23 September 2024
Top service at Berry Thames Ditton. I couldn't for more .
22 September 2024
My service consultant was excellent, and helped to make sure I got the best service. Many thanks.
22 September 2024
Great service again, even when things didn't go to plan they were resolved promptly
20 September 2024
I thought service included car cleaning both inside and outside
20 September 2024
All incredibly professional and efficient
18 September 2024
Friendly staff, good facilities and thanks for car wash
17 September 2024
I always call Shirin to book my service in, I trust his judgement with regards to what work needs completing and I feel I am in good hands. He always keeps me updated with progress
17 September 2024
As above. Also, car was spotlessly washed and clean d after the service.
17 September 2024
Customer service very helpful and transparent. Work carried out swiftly and kept to promised deadlines
16 September 2024
They competed the recall appt very quickly and had cleaned my car such a bonus
16 September 2024
Same as above
14 September 2024
Would have been completely satisfied if I could have had a lean car.
14 September 2024
Good experience
13 September 2024
Service is always excellent
12 September 2024
Great service, and good feedback
12 September 2024
On time and hassle free. Explained everything patiently
12 September 2024
Prompt and transparent service.
12 September 2024
I had wanted an MOT at same time but was told no time for that despite the video containing most of the checks that an MOT would entail like tyre wear etc? This was inconvenient as I had to then go to another garage for this.
12 September 2024
The process of the recall work was explained clearly so I knew what to expect. The work was carried out quickly and the car returned clean with a free health check. I was happy with the service and found Rob good to deal with.
12 September 2024
Exceplent
12 September 2024
I was kept informed in a timely manner.
12 September 2024
Very satisfied
12 September 2024
Friendly service and professional.
11 September 2024
Straight forward, helpful and fair - I like dealing with BMW Thames Ditton
10 September 2024
Health check and mot carried out on the car. Prompt progress information during the day and recommended work needed.
10 September 2024
Very good Service
09 September 2024
Video inspection is great. Complimentary car wash is a nice touch and appreciated. No surprise costs.
09 September 2024
I believe that I have already explained it above.
07 September 2024
Shirin made sure all my issues were dealt with efficiently.
07 September 2024
Kept updated throughout.
05 September 2024
Freindly shirin always has time to talk even though he must be rushed of his feet
05 September 2024
My point of contact Shirin, very helpful and professional and always there to answer my questions. Highly recommend Very professional
05 September 2024
Completely satisfied as always, very reliable and giving the customers 'an extra mile' in a final pleasing result.
04 September 2024
Always have been very good
03 September 2024
Friendly service welcome. Good communication during the day.
03 September 2024
Service manager is excellent - Claris I think her name was. Super attentive and made everything work for me.
03 September 2024
Excellent service. Helpful staff
03 September 2024
Kept informed on how get recall was going
03 September 2024
Shirin gave excellent service
03 September 2024
Mitch was helpful and explained the problem well.
03 September 2024
The staff were kind and helpful.
03 September 2024
Excellent work Good explanation.
03 September 2024
Clear understanding of issue to be resolved
03 September 2024
The service has been best in class in my eyes compared to other franchises
02 September 2024
All highlighted issues resolved
02 September 2024
Car was immaculate, work was completed on time and communication was good. Thank you.
02 September 2024
Well looked after!
02 September 2024
Andrew, who i dealt with was polite and professional throughout
01 September 2024
Staff were fine, even fetching me @ coffee whilst waiting for my car. However, the complimentary car wash was of poor quality ; the boot was still filthy.
01 September 2024
Excellent service, polite, efficient
31 August 2024
Courteous staff
29 August 2024
Checked in easily, service and MOT all completed without any issues
29 August 2024
Martin ( sorry if name incorrect) was quick to ease my worries. Explained everything to me and to adds was very friendly, funny too. I was at golf when car broke so was in golf gear! - laughs all round! I was called first thing Monday with update
28 August 2024
very nice and fast service, everything on time, thank you
28 August 2024
All the staff are amazing and very professional. Plus I don't trust my cars with any other dealer!
28 August 2024
Entire team were exceptional and went above and beyond to ensure all needs were not just met but exceeded. Jen as my assigned service rep could not have done more.
27 August 2024
Helpful staff made to feel welcome
27 August 2024
Very clear the service manager had customer service at the heart of all discussions.
27 August 2024
The job was completed on time
27 August 2024
Outstanding team performance
26 August 2024
Everything wwas done as planned
26 August 2024
While you wait service is very convenient. Small issue that I noticed was that the male staff were very casually dressed, can give a slightly unprofessional look when dealing with customers.
26 August 2024
Great service but I would like thdd ex ability to fix a time for the service and maybe wait while it's done ? Aldo car collect and deliver service would be good
26 August 2024
Pleasant experience
26 August 2024
I am feeling like VIP
25 August 2024
Very good, friendly service.
25 August 2024
Bright friendly service. Timely and efficient
25 August 2024
Tyre pressure warning came up after leaving the service. Despite one of the tyres being changed they are all out of range including the new one
25 August 2024
i did a while you wait service, comfortable place to sit and wait complementry coffee service done in the time they told me
22 August 2024
Professional
21 August 2024
Personal care from Mitch at the dealership was outstanding. He kept me informed of progress and gave me his phone number to liaise with which made such as difference.
21 August 2024
No courtesy car or shuttle to the train station are a downside.
21 August 2024
Catered for all my requirements.
20 August 2024
Excellent overall experience!
20 August 2024
good services
20 August 2024
Staff were extremely friendly, listened to all my comments and made sure everything was done properly. Sent regular updates throughout the process
20 August 2024
Always been happy with work carried out by Berry mechanics.
20 August 2024
In for a recall. Organising was easy, communication good, they cleaned the car for me (despite it not being from them originally).
19 August 2024
I cannot fault the service in any way
15 August 2024
Vicki Schoon was great to deal with, timely in sending information and she and her colleagues had a sense of humour which improved the experience.
14 August 2024
Keep updating on the service plan. very good communication. Recommend !
14 August 2024
Principally for the reasons given in answer to the previous question
14 August 2024
I booked my car in for suspected oil leaks and it's yearly Mot. The problem was quickly diagnosed and I was informed by the service advisor of the necessary repairs along with any issues regarding the Mot, all very efficient.
13 August 2024
Great customer care
13 August 2024
For the most recent service, everything happened smoothly and efficiently
13 August 2024
They were thorough from the moment i entered the car park with them allocating a parking space for me to keeping me informed at every stage of the mot and tyre replacement
13 August 2024
car is driving beautifully now
13 August 2024
The recall was handled very well. Rob told me what to expect and in fact the car was ready earlier than expected.
11 August 2024
Good service but the valet was hit and miss.
10 August 2024
Vicki was very efficient and worked hard to resolve issues that I had with my car
08 August 2024
Great setvice
07 August 2024
Professional team, well organised and a lot of communication over email/phone.
07 August 2024
Great service, cost is eye-watering.
07 August 2024
Everything was very quick and smooth
06 August 2024
Straightforward process with friendly service, for MOT and brake fluid change. Also pleased that the complimentary clean was excellent!
06 August 2024
Fixed the issue with my car
06 August 2024
Prompt call out and then problem identified and sorted at the garage.
06 August 2024
Very efficient service - friendly reception, and all done as I had expected.
05 August 2024
I was very well looked after by Shirin Shah during my visit, and was also very grateful for the fast track appointment. I was kept updated throughout the morning. Brilliant Service!
04 August 2024
Friendly
04 August 2024
Prompt and did their best.
04 August 2024
Very easy to book, very welcoming and efficient on welcome and great communication when things were delayed.
04 August 2024
I was treated with polite and helpful service as ever. The waiting area is pleasant and on a hot day cool and comfortable.
04 August 2024
Easy experience with no hiccups or issues
03 August 2024
Completed the service and a recall operation in good time at a reasonable price.
02 August 2024
Vicki was extremely helpful throughout the process, keeping me informed, and going the extra mile to make my life easier.
31 July 2024
You have embraced the technology!
31 July 2024
The receptionist said that we can do this within the hour so take a seat and i will take the car to the workshop.
31 July 2024
Replacement of electronic panel finally solved CarPlay issues.
31 July 2024
Carl was very helpful and kept me fully in the picture both times I went on the last week (the 2nd visit was for a tyre fitting).
30 July 2024
They were very understanding about my issue with the car and explained everything to me before proceeding to investigate the problem!
30 July 2024
Shirin was the main reason as to why our experience at Berry Thames Ditton BMW was very smooth. He was especially helpful in helping us understand what had to be done with the car, how long it would take, advice and just overall a very friendly man.
29 July 2024
Everything went according to plan. Staff were helpful and good communication
28 July 2024
Everything was completed to my satisfaction
28 July 2024
X
28 July 2024
Not responded to a warranty issue within a reasonable timescale.
27 July 2024
Friendly and efficient. Good communication and really helpful.
26 July 2024
Speedy n tidy
25 July 2024
Was kept up to date on progress
24 July 2024
No issues encountered (Ashley Duncan was good as a service advisor)
23 July 2024
Trying to be helpful
23 July 2024
As above
23 July 2024
See above
23 July 2024
Didn't expect anything less from BMW
22 July 2024
I was very impressed with the service given
22 July 2024
Everyone was polite. I didn't have to wait to leave my car for service. The process was clearly explained to me before leaving. I got a call about 45 minutes before the car was ready for pickup.
21 July 2024
Shirin Shah made it all so easy and we would recommend him for his professional service
21 July 2024
Good service, clear communication, polite and friendly.
21 July 2024
Great service, staff very pleasant and professional.
20 July 2024
There was an issue with a door trim which hasn't been resolved
19 July 2024
Rob was amazing. He kept me up dated all the way through the day. Also got my car back the same day.
18 July 2024
Good quick fault diagnosis and repair but very expensive
18 July 2024
Everything done to an exceptional standard
17 July 2024
Thanks to Sharin I had a great experience visiting BMW very helpful and kind
17 July 2024
Shirin and his colleagues were totally professional throughout the service and could not have been more helpful.
17 July 2024
Professional and efficient staff.
17 July 2024
Friendly and knowledgeable staff. Dropped the car off at 09.00. Picked it up 15.00 work done and washed. Great stuff.
16 July 2024
The service experience was amazing. Carl was super attentive and efficient. Very happy with our first experience.
16 July 2024
Good only downside is the high price
14 July 2024
Good service, but poor public transport connections.
14 July 2024
I booked my car in for MOT and there were a few issues with my car that needed to be fixed. Mitchell Watts was very nice and friendly! As I don't know much about cars, it really helps to have a patient staff member answer all my questions.
14 July 2024
Again quick efficient service. Full praise for Ashley who dealt so well . Thank you.
13 July 2024
Shirin was great: quick and extremely helpful
11 July 2024
Good experience recent survey. Poor on original purchase (2023)
10 July 2024
Good service and did more with little notice from me and no fuss
01 October 2024
Fine but paperwork tedious