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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
250 ratings and 166 comments received in the last 90 days.
05 June 2026
Purchase was straightforward, Lucy was customer focused and professional, keeping us updated as the order progressed. On delivery, Lucy was once again excellent at guiding us through the various apps and setting up the options in the car.
05 June 2026
Listened carefully to my needs. Strong communication. Found me great car and matched the price of another dealer. Jack Kemp was a pleasure to deal with
04 June 2026
Lonny was very helpful and took time and trouble with us
27 May 2026
Lucy and Simon were fantastic.
27 May 2026
The sales experience from Simon and Lonny was excellent from start to finish
25 May 2026
Lucy was a pleasure to work with throughout the process.
24 May 2026
Excellent friendly service, no pressure to buy and nothing was to much trouble.
22 May 2026
Lucy was a very good sales person who asked the right questions and was friendly and efficient. It was just a shame that the handover of my new car was a little rushed.
19 May 2026
Lonnie was fantastic from start to finish. He answered all our questions and made the buying experience an absolute pleasure.
06 June 2026
Service was completed satisfactorily.
06 June 2026
Everything ok with service. 4 stars not 5 as I asked for the brake fluid service carried out in Jan to be entered onto service record as it was missed when done. Asked 3 times during visit and still not done.
05 June 2026
Good communication from the service manager, service was completed on time and per agreement
05 June 2026
When I picked up car there were scratches on side. Also there was a puncture which wasn't there when I left the car. Dealer not doing anything to rectify the issues. Not up to my expectations. I called and spoke to the dealer but no one called back.
05 June 2026
Isaac handled the service arrangements with care.
05 June 2026
I was able to discuss the repairs with the mechanic. He has solved the petrol problem that was making the car run rough and stall. The car is now running well.
04 June 2026
Very good service
04 June 2026
Very happy with the whole process. The visual inspection identified a nail in the tyre that needed dealing with. Thanks.
04 June 2026
Efficient to drop car and pick it up
04 June 2026
Excellent service in every way.
FIND Berry Thames Ditton BMW
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
06 June 2026
Lucy was great