OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
245 ratings and 78 comments received in the last 90 days.
10 June 2022
8 month delay from ordering to receiving a car although understandable reasons.
06 June 2022
Good communications, very professional
17 May 2022
Very satisfied
09 May 2022
It is the first time I've purchased a vehicle from Berry Thames Ditton BMW but certainly it won't be the last. Superb assistance from the sales, finance and delivery departments.
09 May 2022
I am so satisfied with the new electric car. The whole process is smooth and efficient. It's exceed my expectation for time required to get this amazing car. Also, the team is very helpful, and very good at both sales and post-sales services.
21 April 2022
Bash and Oliver guided me through the process of ordering my car, keeping me up to date before delivery and then organising a great handover.
18 April 2022
All the needs were taken care of. Your sales person (Paul) was approachable . He answered all the questions really well. When we first spoke we were looking at two other X5 with different dealer. However our experience here made it easy to take a dec
16 April 2022
Everything was well explained and the delivery was on time.
11 April 2022
Everything happened on time and I felt very informed about the entire process.
16 June 2022
Early drop off, kept well informed, reasonable price
13 June 2022
Delivered fully what I required
12 June 2022
Service team kept me updated
11 June 2022
Great service at a reasonable price.
11 June 2022
Good feedback via video. Very courteous service.
11 June 2022
Excellent service
11 June 2022
Easy to do business with Jonathan.
11 June 2022
Excellent customer service at all levels
10 June 2022
The service advisor was very attentive and knowledgeable
10 June 2022
Very good service
12 June 2022
I felt welcomed not just left waiting around and always with good communications on the next steps.