OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
433 ratings and 281 comments received in the last 90 days.
17 September 2026
Very knowlegable and found a car perfectly suited to my needs
14 September 2026
We really enjoyed dealing with Lucy Donnelly. She's knowledgeable, pleasant and very professional, a delight to deal with and made the purchase process seamless. Communication at all times excellent Rekha and Vinay Veneik
13 September 2026
Ollie Szkutnik was highly professional, friendly and helpful
08 September 2026
Good service and was treated very well.
05 September 2026
Very good, Lonny and Jason were very helpful second car purchased with Lonny
30 August 2026
Lucy was really helpful with getting me the car I wanted at the budget I could afford, and I came away feeling I got a great deal. There's a lot of options with the cars, a bit more time covering what is and isn't in the tech pack would be helpful.
20 August 2026
Lucy was extremely helpful
16 August 2026
Lucy was excellent and very patient.
12 August 2026
Overall the experience is very good. The salesman Lonny is very kind and very helpful. Happy to answer all my questions and to help me locate the possible cars with my desired spec.
11 August 2026
I am a repeat customer, for service and sales at Berry Thames Ditton. On this occasion Ollie Szkunik in Sales provided excellent service. He was efficient, polite, friendly, helpful and came up with a good deal for me.
04 August 2026
Lucy was fabulous. Personable, made us feel like she was vested in us getting the right car. The sales system with numerous forms with potential for errors at various points in the process was not a great experience.
04 August 2026
All very smooth. Friendly staff
04 August 2026
Lonny was great at walking us through everything
31 July 2026
Lonny and Simon were fantastic at each step. I have full confidence in the team and this is my 4th car from Berry Thames Ditton.
30 July 2026
We got a car we wanted and this was achieved through knowing all the available options before going for what seemed the most sensible.
23 July 2026
Smooth easy process. Great sales staff.
21 July 2026
Fantastic service from Ollie Szkutnik
18 July 2026
Lonny engaged throughout the process in a professional and yet personal manner. His approach was tailored to our needs and style. He was very knowledgeable and engaging making a difference and positively influencing our decision.
10 July 2026
Very happy with the service and timeline of the new car delivery. Jack kept us updated all the time and was amazing!
07 July 2026
Lucy was excellent from start to finish
05 July 2026
Excellent service provided by Ollie Szkutnik once again. This is now the 3rd car we have purchased through him. His after care service is also excellent hence we are a returning customer.
27 September 2026
The service was carried out quickly and efficiently. The staff were courteous. The overall experience was good.
27 September 2026
Shirin Shah gave me right information and helped me to get my vehicle back the same day.
27 September 2026
Friendly professional staff. Quick service- didn't have to wait long. Very comfortable surroundings. Reasonable price.
27 September 2026
Because the fault has not been corrected and I'm going to have to take more time out of work both to drop off and collect my car.
27 September 2026
From arriving and being greeted personally by name , shown a parking space , kept updated throughout the day, fully updated health checks from the garage . messaged when my car was finished and beautiful and clean , I honestly was delighted with all
27 September 2026
Great customer service over all.
27 September 2026
Efficient, friendly, good communication
25 September 2026
Your staff were polite, and helpful and work was completed quickly and efficiently and I was kept informed of progress and completion as promised
24 September 2026
Quick response to issue I reported and dealt with
24 September 2026
i have been going to Thames Ditton for over 15 years. I always find the staff helpful and pleasant. I also think that the costs have been very reasonable over the years.
23 September 2026
Everything went smoothly and I was kept updated throughout the day.
23 September 2026
Work completed on time. Car well cleaned. Staff friendly. Waiting area nice with coffee machine.
22 September 2026
Good afternoon always happy to be with you Mrs Cardoso
22 September 2026
Good prompt service
22 September 2026
Communication clear and work completed efficiently.
22 September 2026
They kept me updated all the way through my service.
22 September 2026
Great attention and good service.
22 September 2026
Always on time and very polite people. This is my 3th or 4th time in last 2 years and I am very satisfied with job they doing here. Thank you
21 September 2026
All very well organised. Very professional and friendly service.
21 September 2026
Excellent customer service from Isaac and Alan at Berry Thames Ditton. Consumate knowledge and attention to detail.
21 September 2026
Thank you for booking me in quickly and fixing my car
21 September 2026
Kobe was very knowledgeable and provided details in terms of timings etc and as it was the first run in service showed me where within the car, the service showed
21 September 2026
Efficient friendly service
20 September 2026
Once booked in, the service and MOT was handled quickly, I received a courtesy car without any trouble and my car was cleaned inside and out.
20 September 2026
Great service team. Shirin was professional and exceptionally swift in facilitating business
20 September 2026
Everyone I came in contact with, ( by phone and/or on site was extremely helpful with honest updates and feedback.
18 September 2026
Polite, provided a detailed report and offered a payment plan. They always valet the car inside and out whenever the car is taken for a checkup or service.
17 September 2026
Interior of the vehicle dirty: steering wheel sticky, door handle rail had an oily hand print. Enough oil that it would drip.
17 September 2026
I was well looked after. The team were polite and thoughtful and did what they said they were going to do.
17 September 2026
Helpful staff Wirk completed on schedule
17 September 2026
Very efficient and smooth running operation
17 September 2026
Everything
17 September 2026
Very pleased with overall service work carried out and level of efficiency shown, with car wash at the end.
16 September 2026
Excellent service. Paris is brilliant - great with people (and our dog), making sure everything got done. Was amenable to my time constraints.
16 September 2026
Was easy to book, drop off and collect (the same day). Staff were very courteous, professional and helpful.
16 September 2026
Rapid and efficient.
15 September 2026
Fast, efficient service at a fair cost
15 September 2026
Car was not cleaned from inside. So many liquid spots were on the trim on door as well. Boot was not even touched .
14 September 2026
Really great service Advisor a great help
14 September 2026
Pretty poor communication, I sent numerous messages asking if the car was ready to pick up and was told I would get a response. Went to pick up the car anyway. Next day receive a text saying the car is ready for pick up.
14 September 2026
All in order
14 September 2026
Very pleasant experience
13 September 2026
very happy
13 September 2026
Such a helpful lady with the dog biscuits jar on her desk. Is it Kharris?? Cedric loves her. He gallops in to see her every time!
13 September 2026
Straight forward & efficient service.
13 September 2026
There's something loose under the car, my car was scratched and the tyre wasn't pumped up.
13 September 2026
Excellent pre service and check in and on the day not kept waiting at all and great explanation
13 September 2026
Pleased with every aspect of service. Everything was efficient yet personable, I felt well looked after. Vicky and the other young lady, whose second cousin had just had a baby, were terrific.
11 September 2026
Communication, friendliness, explanation, price considerations, Jennifer was excellent
11 September 2026
Friendly and helpful welcome. Car returned within the predicted timescale.
11 September 2026
The service was excellent and the gentleman I was dealing with was very fhelpful. The job was completed the job sooner than expected. The reason I have not given 5 stars is purely down to not receiving the video of under the car. Was this checked?
10 September 2026
The airbag replacement as per safety recall was done extremely quickly - in 5 minutes and service manager kindly advised me to stay back to wait (vs me making another visit later in the day).
10 September 2026
The staff were friendly helpful and informative as possible. Owned any issues or problems and resolved them completely. Thank you.
10 September 2026
The technician went above and beyond, doing everything possible to investigate and resolve the mysterious exhaust flap issue. I really appreciated their effort and persistence.
09 September 2026
The service team, especially Shirin, specified the exact work required and carried it out quickly and at short notice.
09 September 2026
Warm welcome, professional and fast service
09 September 2026
Courteous staff
09 September 2026
The Service team were ready when I turned up, the car was back with me in just under two hours and the price was as advertised.
08 September 2026
I was accommodated with a fairly last minute booking. Staff were polite and informative and the service was completed quickly
08 September 2026
My car went in for repairs and thanks to Rob my service adv. It was pleasant experience. From the handover, through the whole repair process Rob has kept me updated on every stage. His professionalism and hands on approach made it stress free. Thanks
08 September 2026
Excellent customer service
08 September 2026
Great service and attention to detail
08 September 2026
Courteous and work carried out quickly
07 September 2026
V early drop off to ensure our car could be collected same day for a service and MOT was appreciated . Dhiris was excellent and kept us updated
07 September 2026
Parts advisor was very helpful and knowledgeable
07 September 2026
I was very well greeted when I drove my car to your Surbiton Centre. Your reception staff were friendly and asked me sit. I was then passed on to a young man named Kobe. He too was a friendly person and helpful.
07 September 2026
Positive: Car was serviced quickly. Negative: Asked for car not to be washed - but it was anyway. light coloured door trim scuffed by mechanic. Charged for Screen wash when I had filled up to the brim the night before. Very awkward to get refunded.
06 September 2026
Efficient check in, guides for parking at the garage are great!! Easy to book .. used the phone service, pricing was in line with expectations and absolutely great clean of the car!
04 September 2026
Have used many years so no complaints
04 September 2026
Excellent prompt service
04 September 2026
All seemed very efficient from start to finish
03 September 2026
Did what they said they would, kept in contact.
02 September 2026
There was a slight confusion between the body shop and service departments as the car was checked in for work at both over 2 days.
02 September 2026
Repair was scheduled within days, the part needed was available, the quote was very reasonable and the actual job was done without any complications and at initial price. The service desk specialist Isaak(?) was very nice to deal with.
02 September 2026
Please stop txting me, I have never been to your dealership..
02 September 2026
Service from start to finish
01 September 2026
All work carried out efficiently
01 September 2026
I am happy with the service team. They were very professional and did a good service.
31 August 2026
They carried out the recall quickly while I waited.
31 August 2026
My car service was dealt with efficiently and with courtesy
31 August 2026
Booking a slot was quick and I didn't have to wait for weeks.
31 August 2026
Quick fast service. Staff very friendly.
31 August 2026
Quick and very friendly
31 August 2026
Car was efficiently serviced and given a mot while I waited . Excellent personnel who handled my case in a friendly and professional way
30 August 2026
The only hiccup related to being given another customers's MOT Certificate, which was only discovered when I got home. A correct Certificate was emailed to me the following day.
30 August 2026
Isaac who arranged everything with us was really helpful, and the problem with the car was resolved.
30 August 2026
Very friendly and helpful staff.i like to thank kharis turner in particular at customer services for extreme helpful.
29 August 2026
Easy to book and polite and helpful arrival both in parking and reception. Vicky my service coordinator was extremely helpful and friendly. Service and MOT completed in timely manner
29 August 2026
I had a flat tyre, and was accompanied to Berry Thames Ditton by the AA. Not only were you very reassuring, but you changed the tyre very quickly.
29 August 2026
Great welcome and friendly service
28 August 2026
Finished before time so all good
27 August 2026
Isaac was super friendly and efficient
27 August 2026
Job done in good time.and no surprises!
26 August 2026
Job done on time...quicker than I expected!
26 August 2026
Great service
26 August 2026
I have used this garage over the years. I find the staff always professional , friendly and efficient. My car is always well looked after.
25 August 2026
Berry Thames Ditton have always provided excellent service. On this recent visit things went slightly askew. See details below.
25 August 2026
I was advised it would be 24 hours, 3 days later, i have the car back but the fault isnt fixed! I have to say, Kobie who delat with me was good, this is no reflection in him as he is the advisor and cannot manage the whole process.
24 August 2026
Everything happened on schedule.
24 August 2026
Berry Thames ditton is my go to dealership. These guys always look out for me and treat me so well. Honestly can't imagine going anywhere else for my BMW needs.
24 August 2026
Very efficient and attentive service the staff. The car was Mot'd and serviced quickly , cleaned and washed , so I was able to pick it up in good time.
24 August 2026
Cannot fault service either technically or personally. Slight contradictions in pricing predictions.
24 August 2026
I had some bodywork done and I chose BMW as I thought I would get an invisible factory finish repair. The result was less than perfect as I can see the area where the work has been done.
24 August 2026
No waiting to pickup the car
23 August 2026
The airbag was replaced and it was done so quickly
23 August 2026
As well as the routine service they investigated a separate issue with my vehicle.
23 August 2026
Everything was done on time and no surprises-and everybody I dealt with were very helpful.
23 August 2026
Check in very good. Minor point - remind people to bring the key, as i4s can be driven with just a smartphone so the key or card isn't always with you. I'd checked in beforehand and that service was appreciated.
23 August 2026
There was good communication very happy with the service team at berry thames ditton
22 August 2026
Very satisfied no complaints
22 August 2026
Welcomed by nice guy who was expecting me. In service area helpful positive staff who dealt with me , was a pleasure to go there.
22 August 2026
The master tech was able to diagnose and fix the issue I had with my car. The Service team were very friendly and helpful, and great at communicating and keeping me updated. They were also very knowledgable.
20 August 2026
Very satisfied with the service received and the work done on this visit (brake fluid change) but the quote for work following the visual inspection was exorbitant.
20 August 2026
The quality of service was somewhat perfunctory but I didn't mind that. I did mind not getting any reply to my question (asked 3x) after I left about why the technician - otherwise good - had reduced my tyre pressures below door recommendation.
20 August 2026
The service was very smooth and well handled with all my needs met.
19 August 2026
Excellent work and fast service.
19 August 2026
Friendly snd helpful staff Good job done
19 August 2026
Kharris was superb throughout
18 August 2026
Poor booking experience (bots, call centre agents and service advisor constantly asking the same questions). Failure to diagnose cruise control fault and suggestion of un-necessary and hazardous work to remedy it.
18 August 2026
Very friendly efficient service
18 August 2026
Don't own a BMW and I didn't bring it into your dealership
18 August 2026
I visited BMW Surbiton and was assisted by Mr Isaac, who was extremely friendly, helpful and professional throughout my visit. The team at this branch did an excellent job of identifying and diagnosing the issue with my car.
18 August 2026
Express check in process was a waste of time. E mails/texts re express check in then when i get there, go sit down and wait. I asked to get my tyre pressures checked as i suspected one slow puncture. I was told all fine, this turned out not the case.
17 August 2026
Clearly explain to the service of the day.
17 August 2026
I've used BMW TD for over 20 yrs and have had terrible service. Because of this I have always avoided the garage. The notification about the recall made me use you again. Congratulations on your service level now. Absolutely faultless. I will be back
17 August 2026
Very satisfied with the care and attention, service and professional work that I received.
17 August 2026
Everything went smoothly.
17 August 2026
They got my car checked out fast.
16 August 2026
Good service from team
15 August 2026
Your service was excellent. The only reservation: too many email and phone contacts, reminders etc.
15 August 2026
Charged £143.33 for a tow point cap of which £120 was to paint it black! No help offered in Parts to clip it in place which I needed as didn't know what long tag at side with ring was for. I returned to Reception who found a Parts colleague to do so
15 August 2026
Service pricing is to high. Had to avoid the full service as my car is low mileage
14 August 2026
I was completely satisfied with the work done and the level of communication during the process.
14 August 2026
I was completely satisfied with everything
13 August 2026
Fault diagnosed and corrected quickly and efficiently.
13 August 2026
Very happy with the service as always very professional . Big thank you to Vicki and karis who looked after me . ??????????
12 August 2026
A simple, efficient service, conpleted quickly.
12 August 2026
Looked after throughout
10 August 2026
The work you did plus the showroom service was all fine, but my car came back covered in flecks of white paint (presumably overspray from something) which I have managed to get off the windows but I'm not sure what to do about the paintwork.
10 August 2026
Everything was OK. Just hat I got a message too close to the closing time to pick up my car. Also the tyres were making a funny noise that apparently is expected - worth mentioning this once the keys are handed over to avoid coming back to reception.
09 August 2026
quick efficient friendly staff .. happy with service
09 August 2026
Staff were welcoming and very pleasant. Service was quick and efficient.
09 August 2026
Fast, efficient, courteous resolution of issue while I got through 1/2 cup of coffee
08 August 2026
Staff very efficient and polite
08 August 2026
They always look after me exceptionally well at that garage.The staff are always polite and friendly
08 August 2026
Extremely dissatisfied. The service experience lacked transparency, with unclear labour charges, inconsistent explanations of work carried out and concerns over items apparently charged for or omitted. I have had to reconstruct the invoice myself.
07 August 2026
Clear advice, planning and timelines; rebooked around my weekend plans.
06 August 2026
All very well organised, our car was in the workshop instantly and eye was kept informed about progress
06 August 2026
Fast survey, video of finding great and very good customer service in reception area.
06 August 2026
Everything done as agreed, on time and with friendly service. Also appreciate the discount for 10+ yr old vehicle!
05 August 2026
Kept informed from start to finish
05 August 2026
Car MOT was a 'while you wait' service. All handled promptly and Vicki 'chased up' the completion of the car following its wash and hoover after service. Very good service as always.
05 August 2026
Professional, friendly service. It was a positive experience and I am pleased to have the opportunity to provide this feedback.
05 August 2026
Good communication and efficient
05 August 2026
The lady who helped me (Vicky) was really helpful and clearly explained everything.
05 August 2026
Good quick mot and service for i3s
05 August 2026
Pleasant, professional and explained everything clearly.
05 August 2026
Friendly staffs and excellent service.
05 August 2026
Service was outstanding
05 August 2026
On time, efficient service car returned gleaming.
05 August 2026
Very efficient and professional
04 August 2026
Quick to get a booking. Clear information shared
04 August 2026
Booked through app for fast lane service but on arrival told this wasn't the case, I had to cancel and book for next day meaning more time off work.
04 August 2026
The staff were very friendly and made me feel comfortable.
04 August 2026
Very good service for pads and discs all round. Cheaper than independant garage, which I found appealing as genuine BMW parts used
03 August 2026
I was expecting 2 hours and took a book. After 20 minutes the keys were dropped in front of me - job done!
03 August 2026
Great service and vommunicationy
03 August 2026
All good Great customer service and car seems to be running well thankyou
03 August 2026
Check in was easy, although I had been told by watsap to bring my car in 8-9am which I did, it shouldn't have been until 10.15am but vicky? Dealt with it straight away
03 August 2026
The service was excellent. Good communication.
02 August 2026
I'm completely satisfied because Rob is very good and professional at his job and he looked after me and my BMW X5 very well.
02 August 2026
Very fast service while waiting
02 August 2026
Everything went as planned.
02 August 2026
Good communication. Managed to get the job quicker than originally expected.
02 August 2026
I always get really well looked after when I visit Berrys Thames Ditton. Shirrin in Service is wonderful and I'd give him 10/10 each time.
02 August 2026
Because your staff @ berrys Thames Ditton are , curtious, kind & friendly. After 30yrs coming to you , I would never go anywhere else but to berry's with my car.
01 August 2026
Customer service very good
31 July 2026
I was satisfied with the service at the actual centre but the booking process was painful and over complicated.
31 July 2026
In short, I promised myself never to go to that centre when in was under Coopers. Then it changed hands. Under the Berry brand, my first experience really impressed me. From booking to actual service, I was there for 20min.
30 July 2026
Courteous on reception. Efficient service within time proposed. Nice finishing touches like full clean of car.
30 July 2026
Everything ran smoothly and to plan.
29 July 2026
Shirin and his team are fantastic. I have been using this garage for over 12 years with each of my BMWs and they have looked after them brilliantly. I always feel confident that my car is in the best hands.
29 July 2026
It was easy to book the appointment and giving me convenient time considering my work commitments. They performed all the needed tasks in with very timing, and the team were very friendly, helpful and kept me informed throughout the process.
29 July 2026
Service and MOT were carried out and completed as promised without any issues. The staff were extremely helpful and kept me informed of the progress
28 July 2026
A very good end to end experience from drop off to pickup
28 July 2026
Tejas (Service) & Ollie (Sales) were not only highly professional but also helpful & knowledgeable, & their advice very reassuring
28 July 2026
good prompt service
28 July 2026
Welcomed by name as I arrived, efficient processing, decent coffee whilst I waited, good cleaning of car, so far as I know a decent job done on the MOT: all excellent!
28 July 2026
Shirin served me and found him to be very helpful keeping in the loop along the way.
28 July 2026
Booked my car for service which I learned after is NOT due, I ended up paying the service £422 which is not covered with my Emac as I was told. I had a very bad experience with customer service. Berry Thames Ditton customer service very poor.
27 July 2026
Very professional and friendly staff - everything went smoothly and completed on time
27 July 2026
The work was completed earlier than originally scheduled.
27 July 2026
Great service
26 July 2026
reasonably priced Transparent and on schedule
26 July 2026
Service really good and attentive staff. BUT....when I asked about the value of my car and when it might be worth trading in it was suggested I consult we buy any car.
26 July 2026
Very professional and user friendly
25 July 2026
If I didn't have to ring up to find out if my car was ready every time I would have given 5 stars as everyone is very friendly and helpful and the car is always cleaned. I am also always warned about possible future problems.
25 July 2026
Friendly staff, excellent parking. My car was finished on time and returned cleaned too.
25 July 2026
I found the service personnel with whom I dealt to be very helpful, courteous and efficient and the entire transaction was carried out within the advised timescales and costs.
25 July 2026
The lady had very good Customer Service
25 July 2026
Shirin was very helpful in trying to solve my issue and went out of his way to quickly assist me.
25 July 2026
As always! Top service from the team at berry Thames Ditton!
25 July 2026
Excellent service
25 July 2026
On the day great. Challenging to book on the app.
24 July 2026
Service was excellent
23 July 2026
Easy booking drop and collection.
22 July 2026
Sharin went above and beyond to get our car fixed so we could go on holiday and was very proactive.
22 July 2026
As always great experience with BMW at Berry Thames Ditton. Lovely staff members , very polite, knowledgeable and helpful.
22 July 2026
Hairline cracks were found on the rear wheels of my car (an Approved Used BMW) There was no visible damage whatsoever. Despite this, BMW UK/Berry BMW refused to replace these items via goodwill. I disgusted and will never purchase another BMW.
22 July 2026
Great service and support
22 July 2026
I was very satisfied with the persons working in the BMW Thames Ditton. They were very friendly and professional.
22 July 2026
Punctual . Fair pricing .
20 July 2026
I have an issue with a squeaking driver window for which you required £250 to diagnose plus cost of repair. Too much for a squeaky window. I declined the diagnostic test.
20 July 2026
Staff were efficient and helpful Car was ready at a reasonable time
20 July 2026
Staff were very attentive in resolving the problem and keeping me informed and mobile whilst the repairs were undertaken. Very happy with the outcome.
19 July 2026
Great service and communication all through the process
19 July 2026
The service I received from Vicki Schoon was excellent. She was very efficient and helpful.
19 July 2026
service delivered within time projected and i was kept informed
18 July 2026
Berry Thames Ditton booked me at the last minute and carried out work while I waited.
18 July 2026
Good and friendly service
17 July 2026
I never received a detailed quote for the work your team recommended to do
16 July 2026
Quick efficient and friendly. Good job. On previous occasions i have waited a long time to be seen. This time they seem better organized
15 July 2026
All very straight forward polite and efficient staff
15 July 2026
Very courteous and efficient
15 July 2026
The service was prompt, quick, and complete.
15 July 2026
Impeccably courteous, well informed, efficient professional team.
14 July 2026
I was given an early time slot (Wednesday) ahead of a driving holiday in France on Saturday, for some urgent work.
14 July 2026
i passed MOT with engine light on!!, first i failed Mot an i accepted to repair the vehicle with bmw in the same place booked MOT. so the problem is not resolved and the vehicle was passed MOT after i paid £610 on Berry Thames Ditton bmw service.
14 July 2026
Vicky and Isaac were extremely helpful and did an amazing job regarding my issue with the spark plugs. I couldn't recommend them both enough.
14 July 2026
The staff at berry TD always deliver Thank you
13 July 2026
I was driven home and picked up by the car was ready, excellent service. Car was clean too! Bonus
13 July 2026
Very efficient - booked online and everything sorted quickly. Very helpful and friendly service adviser called Isaac who was very knowledgeable about cars and maintenance work.
13 July 2026
Excellent service and very grateful that my request for an early pick up was more than accommodated which enabled me to get to an event in London that I needed to attend. Great customer service from Shirin Shah, thank you. Whole process was seamless.
13 July 2026
Very good experience fast well organised and efficient
12 July 2026
Don't understand why you ask for the car by 9:00am and than do nothing with it for 4 hours or so. However the people I dealt with were excellent. Must be the system!
12 July 2026
Friendly, knowledgeable, efficient.
11 July 2026
Service from Rob and Joe was 1st class and problem was resolved with no fuss. Also may I thank the person responsible for cleaning and valeting my car. Again a 1st class job. In conclusion may I say thanks for the goody bag.
11 July 2026
Excellent service as aleways. I needed to check if I needed some air con work, as one of the vents was not supplying any air, but Berry found it was just blocked, saving me expense. Also helpful in showing how to fit back one of the boot covers.
10 July 2026
Excellent service from the service department kobe mclaughlin was updated me with the small issues on my mot he must of had a great mentor shirin shah Very friendly and helpful Mark Jackson in body shop aswell great team at Berry Thames Ditton
09 July 2026
Team were really helpful in fixing the problem but it took a day longer than expected otherwise I'd have give five stars.
09 July 2026
My overall experience was good, BMW staff was transparent about,what was needed and what could wait
09 July 2026
I never had a service booked in the first place
08 July 2026
Had to return to the garage a day after the service after getting message to add more oil to the engine (I did) and then message appeared again to check this issue and on next service mileage on dashboard and be told the front brake discs to be chang
08 July 2026
Great quick service
08 July 2026
Easy excellent service very helpful
08 July 2026
Efficient service from start to finish. Staff were so on the ball and communicated with me every step of the way
07 July 2026
Completed in the time stated
07 July 2026
Overall, the problem was diagnosed and repaired quickly. Excellent communication and protectiveness from Shirin as well.
07 July 2026
Politeness, timeliness, excellent communication.
06 July 2026
Original issue not resolved. Instead secondary issues resolved. No clear communication and show of service. Perfunctory at it's best.
06 July 2026
Quick, friendly service
06 July 2026
good polite service.
06 July 2026
The service was amazing. However, I booked the service on 23rd June for the following week. When I arrived I was rudely informed by reception that I was late and the service was actually 23rd June!! Wow!https://lpcawsnspeurp.nsp-eu-prod-public.aws.bm
05 July 2026
Friendly and efficient staff. The 'while you wait' service is of great benefit in my busy schedule .
05 July 2026
Swiftly identified a long standing hard to detect problem and resolved in a few hours during service.
04 July 2026
Quick, efficient and friendly service.
03 July 2026
Just a recall but cleaned car so was v heppy
02 July 2026
From the time you arrive you feel at ease,staff allways say how are you etc a special thanks to Kharris.
02 July 2026
Price was only communicated when car brought to the service, despite they know the price up front. Claims to require replacement of parts but still charges diagnostic. Why diagnose when you're absolutely sure of the work that needs to be done?
FIND Berry Thames Ditton BMW
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
22 September 2026
Lucy was very helpful throughout the process and got us exactly what we needed