Job done. Car on premises for a long time for straightforward service. Had to pay premium even though on EMAC contract.

Excellent customer service especially from the gentleman who handed back my keys and dealt with a couple of queries I had

Helpful staff

As above

Efficient service

I was kept very well informed, it was slick and easy. I loved the video to update.

Sandra and the team were fantastic and got me back on the road quickly and efficiently- great service

Dealt with my issues

Contacted shortly after key drop off to confirm exact expectations and items to be addressed. Video received to provide overview of inspection, follow up call to confirm if additional work should be accommodated

Excellent service

Once the car was there, the service advisor was great. Problems fixed and any other issues I was informed of quickly.

Because I was very satisfied with Chuch Panu and his team

As above but i have to say that all the staff were very helpful bearing in mind these difficult times.

Experience was good and good service

Excellent.

Again, friendly and quick work done on my 320i

Mot booking, all delivered on time.

Very helpfuf

Customer service was excellent. Always kept up-to-date on progress and estimated completion time.

Great service but expensive replacement parts whilst warranty not honoured due to age of car which seems unfair. Dealership staff were great

Everything was carried out perfectly and the car was cleaned.

Very efficient booking in and when I came to collect.

The staff were friendly and helpful and the work was completed without fuss. I particularly liked the short video, which I shared with my three-year-old grandson, much to his delight.

I was happy with my service contact Alfie.

As above, save as to cost you carry out a perfect service

They done everything they said they would

A good overall service and under difficult circumstances with Covid

The new owners of Berry Thames Ditton are a huge improvement over Cooper! So glad to not have to use Cooper anymore. Fast to book an appointment, they had a slot available in a reasonable amount of time and drop off and pick up was quick and easy.

Reception as always very helpful and welcoming, similarly the service team.

Work was carried out quickly & efficiently. I had a loose connection with the left indicator on my M2 Competition and not only was the unit replaced under warranty but they also replaced the right unit aswell .

Great showroom and service. Helpful staff. My car was done by afternoon, updates via phone and emails received throughout the service. No delay. Amazing! Thank you for your hard work!

From the Emergency Booking to the speed in which the BMW was repaired, i cannot fault them at all. Very Polite an Courteous People

Efficient, simple process & Covid 'safe'

Staff were very helpful

Brilliant adaptation to Covid 19, great service, great response, polite and friendly staff.

I received very good service

It's take me four days to book appointment and is not a first time. I call the receptionist and they are always friendly, but once they transfer my call to service department no one take the call and they never call you back

From negotiation to delivery and hand-over everything has been professional, friendly and well communicated.

Jason took time to walk through the features and explain things.

In view of the COVID restrictions the BMW dealership were very good and well organised despite having just taken over the dealership.

Excellent service from all of the staff incame into contact with during the purchase experience

Everyone was helpful, and delivered the premium service consistently associated with BMW

The service I received from Berry, Thames Ditton was excellent. Glen, the salesman, was very friendly and patient. He answered all my questions quickly and nothing seemed to be too much trouble.

excellent experience and always dealt with the same sales contact ( Dave Shivshankar) who looked after me very well from beginning to now.

Once again all down to Chris McGingley and his experience with existing customers all be it every 2 years ...in my case

Well looked after throughout and after purchasing.

Glen was brilliant and answered all questions and kept me up to date at every stage.