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ABOUT Berry Thames Ditton

You can get in touch with us at Berry Thames Ditton by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Jason Wright

New Car Sales Manager

Stephen McCann

Used Car Sales Manager

simon Westby

Service Manager

Darryl Mitchell

Group Marketing Manager

Martin Philps

Business Manager

Adam Hayat

Business Manager

Glen Slaughter

Sales Executive

Lonny Cheng

Sales Executive

Olivier Szkunik

Sales Executive

Chris McGinley

Sales Executive

Sam Moth

Sales Executive

Sophie Mendus

Sales Executive

Dave Shivshanker

Sales Executive

Thomas Wellden

Product Genius

Emma Fasulo

Retention Manager

Danielle Davis

Group Senior Corporate Account Manager

Geraldine Kanat

Group Corporate Sales Administrator

Charlotte Ashcroft

Group Corporate Account Manager

Mercedes Preston-Smith

Group Corporate Account Manager

Sandra Rhys-Hall

Assistant Service Manager

Billie-Jo Ohalloran

Customer Support Executive

Jessica Joseph

Customer Support Executive

Vicky Schoon

Service Advisor

Alfie Chrisholm

Service Executive

Samuel Prentis

Service Executive

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Vastly improved since my last service

Service

This was my first visit to Berry's, I found the staff friendly and professional the reception area was very clean and Covid friendly, which is very important to me, and with this welcome I was confident my car was in safe hands. It was.

Service

My car had a health check and I find this very reassuring and feel safe to drive. A short video showing and commenting on the checks from the technician which was great, completely satisfied.

Service

Really impressed, my only sadness was the fact that you were unable to clean my car inside and out because of COVID, this really is a lovely treat.

Service

I was able to make my booking instantly at a time and date that suited me. They listened to me and rectified the issue.

Service

They were genuinely concerned with my issues and resolved very swiftly

Service

The communication with Alfie was good

Service

Efficient, helpful, professional... despite compromises as a result of the pandemic

Service

very happy with the service

Service

The Car is still running perfectly

Service

I trust them with my car.

Service

I was very pleased with the service I received. However the car was not cleaned, apparently due to covid. But during the same period my other BMW went to coopers cobham and during the service they were still able to Valet the car.

Service

As above and Vicky was excellent.

Service

Nice garage good service

Service

Very high level of service from the body shop team (especially Chuch Panu) who took me through expectations, process, queries and kept me updated with status of work. Excellent.

Service

professional service from all the teams at Thames Ditton, made the experience straight forward

Service

I would have liked my car to be washed (at least on the outside). I understand the constraints covid wise on the inside of the vehicle but there is no harm doing the exterior.

Service

v good

Service

looked at my situation with young children and put my needs first

Service

As above.

Service

Great service, despite Covid related restrictions, welcoming, friendly and good value.

Service

easy booking. good communication.

Service

As expected

Service

They did a great job and solved the problem

Service

The service dept' Kept me informed of progress for my vehicle and drop off/collection felt safe and secure from a covid perspective

Service

I would like the collection and delivery service to come back and the car washing when in for service.

Service

All was fine. I was phoned mid-afternoon to tell me the car was ready for collection, and one aspect I did like was seeing a brief video clip with comments from the mechanic who performed the MOT. A good idea!

Service

My overall experience at Berry Thames Ditton was one of a total professional experience and at the top of that professional experience was Jen in mini service reception who goes over and beyond what you would expect from Berry BMW, kept me updated.

Service

It is a pity that the car is no longer washed after servicing and that the collection and delvery from home is not available. I hope these options will return after Covid

Service

Generally, the service centre is good

Service

W had a very inconvenient problem - the boot would not open and the windows would not shut. I drove straight to Berry Thames Ditton where Vicky was extremely helpful. She quickly got a technician who was able to open the boot and shut the windows.

Service

Completed the warranty work required without issue.

Service

Staff are very friendly and very helpful

Service

As above. The work was carried out in a reasonable time-frame and the car returned clean interiorly.

Service

Much better since 'Berry' has taken over, and the service you get is proper service. The mot and car servicing is well done by the service dept.

Service

The company recall for my vehicle was very straight forward, customer service and communication was great.

Service

Some confusion over timings but all good in the end

Service

Alfie did a very good job and he fix a problem we had had since the car was new and it was really annoying and twice we took it and nothing until this last time is all good now

Service

Completely satisfied.

Service

The set up for depositing the car worked well. I recall being kept pretty well informed on progress and collection worked fine.

Service

Because the fault identified at the time was fixed.

Service

Vehicle checked which was very reassuring.

Service

The service was carried out with the usual efficency.

Service

Service was set up and delivered to the agreed time and standard.

Service

Berry was very helpful doing diagnostic tests and checking the car over.

Service

Much better than Cooper and great interactions.

Service

Service seems to have improved since Berry have taken over.

Service

Service experience was great. Other than the service, the iDrive had a fault and you listened carefully to what I reported and addressed it.

Service

All expectations were met

Service

Job done. Car on premises for a long time for straightforward service. Had to pay premium even though on EMAC contract.

Service

Excellent customer service especially from the gentleman who handed back my keys and dealt with a couple of queries I had

Service

All went well - on time and as per quotation

Service

As above

Service

Helpful staff

Service

Efficient service

Service

As above

Service

Sandra and the team were fantastic and got me back on the road quickly and efficiently- great service

Service

I was kept very well informed, it was slick and easy. I loved the video to update.

Service

Dealt with my issues

Service

Contacted shortly after key drop off to confirm exact expectations and items to be addressed. Video received to provide overview of inspection, follow up call to confirm if additional work should be accommodated

Service

Excellent service

Service

Once the car was there, the service advisor was great. Problems fixed and any other issues I was informed of quickly.

Service

Because I was very satisfied with Chuch Panu and his team

Service

As above but i have to say that all the staff were very helpful bearing in mind these difficult times.

Service

Experience was good and good service

Service

Excellent.

Service

Again, friendly and quick work done on my 320i

Service

Customer service was excellent. Always kept up-to-date on progress and estimated completion time.

Service

Very helpfuf

Service

Mot booking, all delivered on time.

Service

Great service but expensive replacement parts whilst warranty not honoured due to age of car which seems unfair. Dealership staff were great

Service

Everything was carried out perfectly and the car was cleaned.

Service

Very efficient booking in and when I came to collect.

Service

I was happy with my service contact Alfie.

Service

As above, save as to cost you carry out a perfect service

Service

The staff were friendly and helpful and the work was completed without fuss. I particularly liked the short video, which I shared with my three-year-old grandson, much to his delight.

Service

They done everything they said they would

Service

Fast and friendly service

Sales

The purchase and delivery was really efficient. As there were lockdown restrictions, it did not stop Sam going above and beyond being helpful and making everything go very smoothly. Doing so much virtually rather than in person worked well too.

Sales

I was able to order a car to my personal specification and arrange delivery within eight weeks.

Sales

Again helpful advice from Glen the Motability adviser. He gave me a helpful tour of the car and helped set up my BMW for me

Sales

Difficult period to arrange a new car but Lonny and Adam were always helpful and kept us up to date.

Sales

Lonny great guy very responsive to all my query's

Sales

Every step was running smoothly

Sales

Sophie handled the purchase and delivery of my car excellently and really made the experience a friendly one

Sales

This is the fourth car I have got from Thames Ditton and I would recommend them to anybody.

Sales

Sophie and Jason are the best in the business

Sales

felt very well taken care of

Sales

The car is great thank you

Sales

Will to help anyway they can