First visit since a change of dealership ownership (or was it a branding change ?). I decided to use a local garage closer to home in lockdown period as the same quote as Barons where I bought the car and serviced previously.

Great customer service, nice people to do business with.

Booking in arrangements and key handover were clearly sorted out. It was not clear whether it was OK to enter when picking up. I and others were unsure what to do. Just needs a notice put up.

Excellent covid secure fast servicing whilst I waited.

Job well done - thankyou!

Despite the coronavirus restrictions I was dealt with politely, helpfully and efficiently.

Job done efficiently, good communication and nice friendly service

No issues .. the agent was very helpful & informative.

All work due carried out satisfactorily

conducted MOT and fixed small problem free of charge

Pleased with my service experience

Because the problem was resolved to my complete satisfaction.

Service completed and I was kept up to date with progress

quality & reliable.

The service was brilliant , the Covid issue of handing the keys was different but totally understand the protocol and why it is in place.

Brake disc replacement. Not a complex job and was done on the day.

The service and repair were carried out quickly and efficiently, the only issue being caused covid-19 related restrictions

Booking the service online was quick and easy; Checking in when I brought the car was efficient and appreciated the care and attention given to current social distancing precautions employed. Good communication from Service staff.

Did what you promised to do in the time promised

The video showing the areas of the car that were looked at as part of the service was really good and if work needed doing then a really good way to show customers.

Very friendly members of staff here

Could not fault

Very happy with the service and communication during the day

Sam was very well organised, friendly and kept me up to date with the progress of my car.

They were very professional.

I am not sure what else they could have done to improve on the communication & servicing

Very good service and friendly

all done, as they said it would be

I was kept up to date and made aware when the car was available early enough so I was able to collect the vehicle.

It was only a MOT test but the whole process went smoothly with good communication from Alfie.

Sam Moth gave us excellent service and is very knowledgeable - thank you Sam!

Again the support offered is why the very satisfactory result

My experience was totally satisfactory. I would wish to personally commend Dave Shivahankar and Adam Hyat at Berry BMW Thames Ditton for the care, attention and informed advice they gave me concerning the purchase of my new BMW.

there were no problems. Car arrived earlier than first suggested.

Sales rep very good