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ABOUT Berry Thames Ditton

You can get in touch with us at Berry Thames Ditton by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Jason Wright

New Car Sales Manager

Stephen McCann

Used Car Sales Manager

simon Westby

Service Manager

Darryl Mitchell

Group Marketing Manager

Martin Philps

Business Manager

Adam Hayat

Business Manager

Glen Slaughter

Sales Executive

Lonny Cheng

Sales Executive

Olivier Szkunik

Sales Executive

Chris McGinley

Sales Executive

Sam Moth

Sales Executive

Sophie Mendus

Sales Executive

Dave Shivshanker

Sales Executive

Thomas Wellden

Product Genius

Emma Fasulo

Retention Manager

Danielle Davis

Group Senior Corporate Account Manager

Geraldine Kanat

Group Corporate Sales Administrator

Charlotte Ashcroft

Group Corporate Account Manager

Mercedes Preston-Smith

Group Corporate Account Manager

Sandra Rhys-Hall

Assistant Service Manager

Billie-Jo Ohalloran

Customer Support Executive

Jessica Joseph

Customer Support Executive

Vicky Schoon

Service Advisor

Alfie Chrisholm

Service Executive

Samuel Prentis

Service Executive

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and friendly

Service

Very efficient staff when checking in and out

Service

Quick efficient and informative

Service

Ben in the workshop and Sam on reception we're particularly helpful and friendly

Service

Nothing to complain about . As stated previously , very professional and pleasant staff who listen and pay attention to detail. I got my car back at exactly the time they estimated , which was perfect. No time wasted waiting around .

Service

My car was in for MOT. It was hassle free, from booking, dropping off, MOT done and completed on time - all efficient as expected

Service

Easy to book service and done quickly and efficiently

Service

All done in one day

Service

Berry Thames Ditton is friendly and efficient.

Service

Treated well by staff

Service

Communication Thorough service Explanation

Service

No issues with any part of the process.

Service

Amazing service from start to finish

Service

The guy i dealt with was Jon, he was friendly, helpful. Well done to him.

Service

Staff approach very helpful.

Service

Always do a great job

Service

I've been long-standing BMW customer for over 20 years at a northwest based dealership. The level of service I experienced at Ocean was excellent.

Service

Always do a great job

Service

Kept me informed

Service

Ready on time and no issues

Service

Great service

Service

Sue the receptionist is excellent as was Vicky our service consultant

Service

Very helpful. Also a good repair!

Service

My car was recalled to rectify a faulty air conditioning problem and I trust the firm to do the job well.

Service

Very good customer care

Service

Easy to arrange, very helpful agent (Vicky)

Service

Done what was required

Service

Great service, professional approach from staff and very efficient. Service advisor was really nice and helpful, really made me feel valued. I will always come back with my bmw.

Service

Efficient, no issues.

Service

excellent service

Service

The service representative, Vicki, who dealt with my job, was excellent. She kept me up to date on the requirements, cost and status throughout. She also arranged for a loan car at short notice due to a delay in receiving parts for my car

Service

Efficient and timely service

Service

Dropped my BMW very early in the morning one Saturday and was seen straightaway and the car was done exactly the time i was told it would be.

Service

Lovely staff

Service

I was able to book a waiting service which was carried out in a reasonable time.

Service

Again Matt made my visit pain free and smooth.

Service

Service was excellent. Vicki Schoon kept me informed every step of the way.

Service

Very happy with my service advisor, kept me informed at all times (at Thames Ditton)

Service

Everything went smoothly and the job was completed on time.

Service

Dealt well professionally

Service

Courteous, friendly and super efficient

Service

Overall Berry work well with us and always try to provide the best overall service experience.

Service

No complaints, no faults, just good service with polite staff.

Service

They listen and explained what was done to the car and the video was great

Service

They offered a follow up plan in case a specific problem recurred.

Service

Sam was extremely helpful. The recall on the vehicle was done quickly within the day. I also received a detailed health check of the vehicle which I was not expecting but it was helpful to see what was wrong with it.

Service

Friendly, easy and simple.

Service

Did what I expected

Service

Dealt with the issue very effectively

Service

New Management, settling down and I wish them well.

Service

Pleasant surprise how it was dealt

Service

All work done on time.

Service

Service and parts staff are always exceptionally helpful

Service

Communication good, work done on time.

Service

Very easy, friendly and provided all of the information.

Sales

Excellent customer service. Sense of fun. attention to detail.

Sales

Excellent service from start to finish. Nice long test drive and I was kept fully informed of the progress of my car from the initial order to build and delivery

Sales

Sophie guided me through step by step and was in contact through from order to delivery.

Sales

Very satisfied despite the first car I'd chosen not being available. Ollie worked behind the scenes to find me another car and I had a courtesy car in the period whilst waiting for my new car. Overall I felt looked after.

Sales

Handled very well

Sales

Great service, good advice a pleasure to deal with

Sales

From the point of first contact over the phone Warren Cathcart always returned my calls and e-mails promptly. Warren took the time to search for a vehicle that had all the specification I required. I felt like a valued customer.

Sales

Nice showroom

Sales

All good - not much hassle at all. It was also nice that the tax was sorted out for me.

Sales

The sales person who made the whole process of purchasing the vehicle very seamless was Olivier Szkutnik. He went the extra mile for us and continues to be supportive even in the after sales. He is a credit to BMW.

Sales

Sam was just great

Sales

Pre and post sales experience was top quality.

Sales

Just excellent Service