It was a product recall and was done very quickly. In addition and at no charge my car received the best clean, inside and out, that it's ever had; I didn't expect this.
It was a recall service and just needed the cable to be changed over so no special work required. The staff were friendly and welcoming.
Completed in good time with good communication.
Very happy with the car we have bought. Runs well and good value for money.
Chris and Carl were very helpful
Sam was very attentive and kept me up to date
Excellent service at Berry Thames Ditton from the people at reception and from Sam in the service department. I particularly appreciate the text message in late morning to let me know how the timings were going for completion of the work.
dealt with in an efficient and courteous manner
Staff were really helpful and very polite
Good communication over what was going on behinds the scenes to resolve the issues. Representing the problem to BMW UK in a customer friendly balanced way & as stated above, going above & beyond to resolve it in a timely manner & return the car ASAP
Additional work was required, and I appreciated the loan car while waiting for new part to arrive. I was given advance notice of new requirement and pricing.
Fantastic service nothing was too much
Front desk and the technicians working on the car were great
Efficient check in , good reporting and overall service
Replacement car key delivered within 48 hours of ordering.
Friendly and professional service.
Carl & Chuch went out of their way to accommodate my needs.
Prompt service. Car ready in few hours as was advised.
Good service, especially from Chris
Friendly and efficient service from all staff
Vrey friendly service adviser
Chris ensured all the issues i had discussed with him were addressed including replacing my car mats and how the screen in the boot was detached????. He also sent me BMW gifts which I really appreciated, his service was excellent.
Very efficient staff when checking in and out
Quick efficient and informative
Ben in the workshop and Sam on reception we're particularly helpful and friendly
Easy to book service and done quickly and efficiently
Nothing to complain about . As stated previously , very professional and pleasant staff who listen and pay attention to detail. I got my car back at exactly the time they estimated , which was perfect. No time wasted waiting around .
My car was in for MOT. It was hassle free, from booking, dropping off, MOT done and completed on time - all efficient as expected
Berry Thames Ditton is friendly and efficient.
Communication Thorough service Explanation
The guy i dealt with was Jon, he was friendly, helpful. Well done to him.
No issues with any part of the process.
Amazing service from start to finish
Staff approach very helpful.
I've been long-standing BMW customer for over 20 years at a northwest based dealership. The level of service I experienced at Ocean was excellent.
Ready on time and no issues
Very helpful. Also a good repair!
Sue the receptionist is excellent as was Vicky our service consultant
They were very professional and had time to explain any small details without feeling pressured.
Couldn't have asked for a better experience
Easy to get a test drive and friendly staff.
Couldn't fault the dealership!
Managed to import my car and no problems very quick delivery very pleased.
Tony Lewis went above and beyond from the initial enquiry to the handover!
Oliver SzKutnik was my the sales man who I dealt with. He is a credit to your company and nothing was too much trouble from the first time that we met. He was knowledgeable and very informative and ensured that all of my questions were answered.
All done online but the experience was excellent.
Very easy, friendly and provided all of the information.
Excellent customer service. Sense of fun. attention to detail.
Sophie guided me through step by step and was in contact through from order to delivery.
Excellent service from start to finish. Nice long test drive and I was kept fully informed of the progress of my car from the initial order to build and delivery
Very satisfied despite the first car I'd chosen not being available. Ollie worked behind the scenes to find me another car and I had a courtesy car in the period whilst waiting for my new car. Overall I felt looked after.
From the point of first contact over the phone Warren Cathcart always returned my calls and e-mails promptly. Warren took the time to search for a vehicle that had all the specification I required. I felt like a valued customer.
Great service, good advice a pleasure to deal with
Berry
Thames Ditton
