Efficient and friendly

Very efficient staff when checking in and out

Quick efficient and informative

Ben in the workshop and Sam on reception we're particularly helpful and friendly

Nothing to complain about . As stated previously , very professional and pleasant staff who listen and pay attention to detail. I got my car back at exactly the time they estimated , which was perfect. No time wasted waiting around .

My car was in for MOT. It was hassle free, from booking, dropping off, MOT done and completed on time - all efficient as expected

Easy to book service and done quickly and efficiently

All done in one day

Berry Thames Ditton is friendly and efficient.

Treated well by staff

Communication Thorough service Explanation

No issues with any part of the process.

Amazing service from start to finish

The guy i dealt with was Jon, he was friendly, helpful. Well done to him.

Staff approach very helpful.

Always do a great job

I've been long-standing BMW customer for over 20 years at a northwest based dealership. The level of service I experienced at Ocean was excellent.

Always do a great job

Kept me informed

Ready on time and no issues

Great service

Sue the receptionist is excellent as was Vicky our service consultant

Very helpful. Also a good repair!

My car was recalled to rectify a faulty air conditioning problem and I trust the firm to do the job well.

Very good customer care

Easy to arrange, very helpful agent (Vicky)

Done what was required

Great service, professional approach from staff and very efficient. Service advisor was really nice and helpful, really made me feel valued. I will always come back with my bmw.

Efficient, no issues.

excellent service

The service representative, Vicki, who dealt with my job, was excellent. She kept me up to date on the requirements, cost and status throughout. She also arranged for a loan car at short notice due to a delay in receiving parts for my car

Efficient and timely service

Dropped my BMW very early in the morning one Saturday and was seen straightaway and the car was done exactly the time i was told it would be.

Lovely staff

I was able to book a waiting service which was carried out in a reasonable time.

Again Matt made my visit pain free and smooth.

Service was excellent. Vicki Schoon kept me informed every step of the way.

Very happy with my service advisor, kept me informed at all times (at Thames Ditton)

Everything went smoothly and the job was completed on time.

Dealt well professionally

Courteous, friendly and super efficient

Overall Berry work well with us and always try to provide the best overall service experience.

No complaints, no faults, just good service with polite staff.

They listen and explained what was done to the car and the video was great

They offered a follow up plan in case a specific problem recurred.

Sam was extremely helpful. The recall on the vehicle was done quickly within the day. I also received a detailed health check of the vehicle which I was not expecting but it was helpful to see what was wrong with it.

Friendly, easy and simple.

Did what I expected

Dealt with the issue very effectively

New Management, settling down and I wish them well.

Pleasant surprise how it was dealt

All work done on time.

Service and parts staff are always exceptionally helpful

Communication good, work done on time.

Very easy, friendly and provided all of the information.

Excellent customer service. Sense of fun. attention to detail.

Excellent service from start to finish. Nice long test drive and I was kept fully informed of the progress of my car from the initial order to build and delivery

Sophie guided me through step by step and was in contact through from order to delivery.

Very satisfied despite the first car I'd chosen not being available. Ollie worked behind the scenes to find me another car and I had a courtesy car in the period whilst waiting for my new car. Overall I felt looked after.

Handled very well

Great service, good advice a pleasure to deal with

From the point of first contact over the phone Warren Cathcart always returned my calls and e-mails promptly. Warren took the time to search for a vehicle that had all the specification I required. I felt like a valued customer.

Nice showroom

All good - not much hassle at all. It was also nice that the tax was sorted out for me.

The sales person who made the whole process of purchasing the vehicle very seamless was Olivier Szkutnik. He went the extra mile for us and continues to be supportive even in the after sales. He is a credit to BMW.

Sam was just great

Pre and post sales experience was top quality.

Just excellent Service