Efficient and timely service

Dropped my BMW very early in the morning one Saturday and was seen straightaway and the car was done exactly the time i was told it would be.

Lovely staff

I was able to book a waiting service which was carried out in a reasonable time.

Again Matt made my visit pain free and smooth.

Service was excellent. Vicki Schoon kept me informed every step of the way.

Very happy with my service advisor, kept me informed at all times (at Thames Ditton)

Everything went smoothly and the job was completed on time.

Dealt well professionally

Overall Berry work well with us and always try to provide the best overall service experience.

Courteous, friendly and super efficient

No complaints, no faults, just good service with polite staff.

They listen and explained what was done to the car and the video was great

Sam was extremely helpful. The recall on the vehicle was done quickly within the day. I also received a detailed health check of the vehicle which I was not expecting but it was helpful to see what was wrong with it.

They offered a follow up plan in case a specific problem recurred.

Friendly, easy and simple.

Dealt with the issue very effectively

Did what I expected

Pleasant surprise how it was dealt

New Management, settling down and I wish them well.

All work done on time.

Communication good, work done on time.

Service and parts staff are always exceptionally helpful

I was sceptical of using this Berry Thames Ditton after previously using the same garage under a different name. The experience was so much better, I'm glad I made the choice to go back.

Good Service

excellent customer service and good communication at all times

Good service

Service done quickly and efficiently

Was dealt with quickly and efficiently. Staff were friendly.

I had a very bad experience before at my local garage and said I would never go back - and since new management took over it is amazing customer service and attention to detail, can't fault them.

Had a little mix up with original order with the parts department but was quickly sorted and corrected by the service side at the branch. Great service

Excelent communication from Chuch in the Service Dept

Vastly improved since my last service

My car had a health check and I find this very reassuring and feel safe to drive. A short video showing and commenting on the checks from the technician which was great, completely satisfied.

This was my first visit to Berry's, I found the staff friendly and professional the reception area was very clean and Covid friendly, which is very important to me, and with this welcome I was confident my car was in safe hands. It was.

Really impressed, my only sadness was the fact that you were unable to clean my car inside and out because of COVID, this really is a lovely treat.

I was able to make my booking instantly at a time and date that suited me. They listened to me and rectified the issue.

They were genuinely concerned with my issues and resolved very swiftly

The communication with Alfie was good

Efficient, helpful, professional... despite compromises as a result of the pandemic

very happy with the service

The Car is still running perfectly

I was very pleased with the service I received. However the car was not cleaned, apparently due to covid. But during the same period my other BMW went to coopers cobham and during the service they were still able to Valet the car.

As above and Vicky was excellent.

I trust them with my car.

Very high level of service from the body shop team (especially Chuch Panu) who took me through expectations, process, queries and kept me updated with status of work. Excellent.

Nice garage good service

professional service from all the teams at Thames Ditton, made the experience straight forward

I would have liked my car to be washed (at least on the outside). I understand the constraints covid wise on the inside of the vehicle but there is no harm doing the exterior.

v good

looked at my situation with young children and put my needs first

Great service, despite Covid related restrictions, welcoming, friendly and good value.

As above.

easy booking. good communication.

As expected

All good - not much hassle at all. It was also nice that the tax was sorted out for me.

The sales person who made the whole process of purchasing the vehicle very seamless was Olivier Szkutnik. He went the extra mile for us and continues to be supportive even in the after sales. He is a credit to BMW.

Sam was just great

Pre and post sales experience was top quality.

Just excellent Service

Excellent service!

The sales team was efficient, very easy to deal with and made the whole experience extremely straight forward.

I am extremely busy at work and I was able to change my collection of the car at short notice which removed a lot of stress.

Fast and friendly service

The purchase and delivery was really efficient. As there were lockdown restrictions, it did not stop Sam going above and beyond being helpful and making everything go very smoothly. Doing so much virtually rather than in person worked well too.

I was able to order a car to my personal specification and arrange delivery within eight weeks.

Again helpful advice from Glen the Motability adviser. He gave me a helpful tour of the car and helped set up my BMW for me

Difficult period to arrange a new car but Lonny and Adam were always helpful and kept us up to date.

Lonny great guy very responsive to all my query's

Every step was running smoothly

Sophie handled the purchase and delivery of my car excellently and really made the experience a friendly one

This is the fourth car I have got from Thames Ditton and I would recommend them to anybody.