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ABOUT Berry Thames Ditton

You can get in touch with us at Berry Thames Ditton by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Jason Wright

New Car Sales Manager

Stephen McCann

Used Car Sales Manager

simon Westby

Service Manager

Darryl Mitchell

Group Marketing Manager

Martin Philps

Business Manager

Adam Hayat

Business Manager

Glen Slaughter

Sales Executive

Lonny Cheng

Sales Executive

Olivier Szkunik

Sales Executive

Chris McGinley

Sales Executive

Sam Moth

Sales Executive

Sophie Mendus

Sales Executive

Dave Shivshanker

Sales Executive

Thomas Wellden

Product Genius

Emma Fasulo

Retention Manager

Danielle Davis

Group Senior Corporate Account Manager

Geraldine Kanat

Group Corporate Sales Administrator

Charlotte Ashcroft

Group Corporate Account Manager

Mercedes Preston-Smith

Group Corporate Account Manager

Sandra Rhys-Hall

Assistant Service Manager

Billie-Jo Ohalloran

Customer Support Executive

Jessica Joseph

Customer Support Executive

Vicky Schoon

Service Advisor

Alfie Chrisholm

Service Executive

Samuel Prentis

Service Executive

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and timely service

Service

Dropped my BMW very early in the morning one Saturday and was seen straightaway and the car was done exactly the time i was told it would be.

Service

Lovely staff

Service

I was able to book a waiting service which was carried out in a reasonable time.

Service

Again Matt made my visit pain free and smooth.

Service

Service was excellent. Vicki Schoon kept me informed every step of the way.

Service

Very happy with my service advisor, kept me informed at all times (at Thames Ditton)

Service

Everything went smoothly and the job was completed on time.

Service

Dealt well professionally

Service

Overall Berry work well with us and always try to provide the best overall service experience.

Service

Courteous, friendly and super efficient

Service

No complaints, no faults, just good service with polite staff.

Service

They listen and explained what was done to the car and the video was great

Service

Sam was extremely helpful. The recall on the vehicle was done quickly within the day. I also received a detailed health check of the vehicle which I was not expecting but it was helpful to see what was wrong with it.

Service

They offered a follow up plan in case a specific problem recurred.

Service

Friendly, easy and simple.

Service

Dealt with the issue very effectively

Service

Did what I expected

Service

Pleasant surprise how it was dealt

Service

New Management, settling down and I wish them well.

Service

All work done on time.

Service

Communication good, work done on time.

Service

Service and parts staff are always exceptionally helpful

Service

I was sceptical of using this Berry Thames Ditton after previously using the same garage under a different name. The experience was so much better, I'm glad I made the choice to go back.

Service

Good Service

Service

excellent customer service and good communication at all times

Service

Good service

Service

Service done quickly and efficiently

Service

Was dealt with quickly and efficiently. Staff were friendly.

Service

I had a very bad experience before at my local garage and said I would never go back - and since new management took over it is amazing customer service and attention to detail, can't fault them.

Service

Had a little mix up with original order with the parts department but was quickly sorted and corrected by the service side at the branch. Great service

Service

Excelent communication from Chuch in the Service Dept

Service

Vastly improved since my last service

Service

My car had a health check and I find this very reassuring and feel safe to drive. A short video showing and commenting on the checks from the technician which was great, completely satisfied.

Service

This was my first visit to Berry's, I found the staff friendly and professional the reception area was very clean and Covid friendly, which is very important to me, and with this welcome I was confident my car was in safe hands. It was.

Service

Really impressed, my only sadness was the fact that you were unable to clean my car inside and out because of COVID, this really is a lovely treat.

Service

I was able to make my booking instantly at a time and date that suited me. They listened to me and rectified the issue.

Service

They were genuinely concerned with my issues and resolved very swiftly

Service

The communication with Alfie was good

Service

Efficient, helpful, professional... despite compromises as a result of the pandemic

Service

very happy with the service

Service

The Car is still running perfectly

Service

I was very pleased with the service I received. However the car was not cleaned, apparently due to covid. But during the same period my other BMW went to coopers cobham and during the service they were still able to Valet the car.

Service

As above and Vicky was excellent.

Service

I trust them with my car.

Service

Very high level of service from the body shop team (especially Chuch Panu) who took me through expectations, process, queries and kept me updated with status of work. Excellent.

Service

Nice garage good service

Service

professional service from all the teams at Thames Ditton, made the experience straight forward

Service

I would have liked my car to be washed (at least on the outside). I understand the constraints covid wise on the inside of the vehicle but there is no harm doing the exterior.

Service

v good

Service

looked at my situation with young children and put my needs first

Service

Great service, despite Covid related restrictions, welcoming, friendly and good value.

Service

As above.

Service

easy booking. good communication.

Service

As expected

Service

All good - not much hassle at all. It was also nice that the tax was sorted out for me.

Sales

The sales person who made the whole process of purchasing the vehicle very seamless was Olivier Szkutnik. He went the extra mile for us and continues to be supportive even in the after sales. He is a credit to BMW.

Sales

Sam was just great

Sales

Pre and post sales experience was top quality.

Sales

Just excellent Service

Sales

Excellent service!

Sales

The sales team was efficient, very easy to deal with and made the whole experience extremely straight forward.

Sales

I am extremely busy at work and I was able to change my collection of the car at short notice which removed a lot of stress.

Sales

Fast and friendly service

Sales

The purchase and delivery was really efficient. As there were lockdown restrictions, it did not stop Sam going above and beyond being helpful and making everything go very smoothly. Doing so much virtually rather than in person worked well too.

Sales

I was able to order a car to my personal specification and arrange delivery within eight weeks.

Sales

Again helpful advice from Glen the Motability adviser. He gave me a helpful tour of the car and helped set up my BMW for me

Sales

Difficult period to arrange a new car but Lonny and Adam were always helpful and kept us up to date.

Sales

Lonny great guy very responsive to all my query's

Sales

Every step was running smoothly

Sales

Sophie handled the purchase and delivery of my car excellently and really made the experience a friendly one

Sales

This is the fourth car I have got from Thames Ditton and I would recommend them to anybody.