Vastly improved since my last service
This was my first visit to Berry's, I found the staff friendly and professional the reception area was very clean and Covid friendly, which is very important to me, and with this welcome I was confident my car was in safe hands. It was.
My car had a health check and I find this very reassuring and feel safe to drive. A short video showing and commenting on the checks from the technician which was great, completely satisfied.
Really impressed, my only sadness was the fact that you were unable to clean my car inside and out because of COVID, this really is a lovely treat.
I was able to make my booking instantly at a time and date that suited me. They listened to me and rectified the issue.
They were genuinely concerned with my issues and resolved very swiftly
The communication with Alfie was good
Efficient, helpful, professional... despite compromises as a result of the pandemic
very happy with the service
The Car is still running perfectly
I trust them with my car.
I was very pleased with the service I received. However the car was not cleaned, apparently due to covid. But during the same period my other BMW went to coopers cobham and during the service they were still able to Valet the car.
As above and Vicky was excellent.
Very high level of service from the body shop team (especially Chuch Panu) who took me through expectations, process, queries and kept me updated with status of work. Excellent.
professional service from all the teams at Thames Ditton, made the experience straight forward
I would have liked my car to be washed (at least on the outside). I understand the constraints covid wise on the inside of the vehicle but there is no harm doing the exterior.
looked at my situation with young children and put my needs first
Great service, despite Covid related restrictions, welcoming, friendly and good value.
easy booking. good communication.
They did a great job and solved the problem
The service dept' Kept me informed of progress for my vehicle and drop off/collection felt safe and secure from a covid perspective
I would like the collection and delivery service to come back and the car washing when in for service.
All was fine. I was phoned mid-afternoon to tell me the car was ready for collection, and one aspect I did like was seeing a brief video clip with comments from the mechanic who performed the MOT. A good idea!
My overall experience at Berry Thames Ditton was one of a total professional experience and at the top of that professional experience was Jen in mini service reception who goes over and beyond what you would expect from Berry BMW, kept me updated.
It is a pity that the car is no longer washed after servicing and that the collection and delvery from home is not available. I hope these options will return after Covid
Generally, the service centre is good
W had a very inconvenient problem - the boot would not open and the windows would not shut. I drove straight to Berry Thames Ditton where Vicky was extremely helpful. She quickly got a technician who was able to open the boot and shut the windows.
Completed the warranty work required without issue.
Staff are very friendly and very helpful
As above. The work was carried out in a reasonable time-frame and the car returned clean interiorly.
Much better since 'Berry' has taken over, and the service you get is proper service. The mot and car servicing is well done by the service dept.
The company recall for my vehicle was very straight forward, customer service and communication was great.
Some confusion over timings but all good in the end
Alfie did a very good job and he fix a problem we had had since the car was new and it was really annoying and twice we took it and nothing until this last time is all good now
The set up for depositing the car worked well. I recall being kept pretty well informed on progress and collection worked fine.
Because the fault identified at the time was fixed.
Vehicle checked which was very reassuring.
The service was carried out with the usual efficency.
Service was set up and delivered to the agreed time and standard.
Berry was very helpful doing diagnostic tests and checking the car over.
Much better than Cooper and great interactions.
Service seems to have improved since Berry have taken over.
Service experience was great. Other than the service, the iDrive had a fault and you listened carefully to what I reported and addressed it.
All expectations were met
Job done. Car on premises for a long time for straightforward service. Had to pay premium even though on EMAC contract.
Excellent customer service especially from the gentleman who handed back my keys and dealt with a couple of queries I had
All went well - on time and as per quotation
Sandra and the team were fantastic and got me back on the road quickly and efficiently- great service
I was kept very well informed, it was slick and easy. I loved the video to update.
Contacted shortly after key drop off to confirm exact expectations and items to be addressed. Video received to provide overview of inspection, follow up call to confirm if additional work should be accommodated
Once the car was there, the service advisor was great. Problems fixed and any other issues I was informed of quickly.
Because I was very satisfied with Chuch Panu and his team
As above but i have to say that all the staff were very helpful bearing in mind these difficult times.
Experience was good and good service
Again, friendly and quick work done on my 320i
Customer service was excellent. Always kept up-to-date on progress and estimated completion time.
Mot booking, all delivered on time.
Great service but expensive replacement parts whilst warranty not honoured due to age of car which seems unfair. Dealership staff were great
Everything was carried out perfectly and the car was cleaned.
Very efficient booking in and when I came to collect.
I was happy with my service contact Alfie.
As above, save as to cost you carry out a perfect service
The staff were friendly and helpful and the work was completed without fuss. I particularly liked the short video, which I shared with my three-year-old grandson, much to his delight.
They done everything they said they would
Fast and friendly service
The purchase and delivery was really efficient. As there were lockdown restrictions, it did not stop Sam going above and beyond being helpful and making everything go very smoothly. Doing so much virtually rather than in person worked well too.
I was able to order a car to my personal specification and arrange delivery within eight weeks.
Again helpful advice from Glen the Motability adviser. He gave me a helpful tour of the car and helped set up my BMW for me
Difficult period to arrange a new car but Lonny and Adam were always helpful and kept us up to date.
Lonny great guy very responsive to all my query's
Every step was running smoothly
Sophie handled the purchase and delivery of my car excellently and really made the experience a friendly one
This is the fourth car I have got from Thames Ditton and I would recommend them to anybody.
Sophie and Jason are the best in the business
felt very well taken care of
The car is great thank you
Will to help anyway they can
Berry
Thames Ditton
